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Full-Text Articles in Social and Behavioral Sciences
Managing The Reference Desk Online, Greg Sennema
Managing The Reference Desk Online, Greg Sennema
Library Publications
Communication between reference librarians is vital for the provision of enhanced reference services. This article discusses the creation and application of three Web-based tools that allow librarians to offer quick answers to questions posed on the library’s e-mail reference service, to easily share news and ideas with each other between reference desk shifts, and to be actively involved in the scheduling of reference desk shifts.