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Social and Behavioral Sciences Commons™
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Full-Text Articles in Social and Behavioral Sciences
Opportunities For Audiologists’ To Use Patient-Centered Communication During Hearing Device Monitoring Encounters, Corinne K. Coleman, Karen F. Muñoz, Clarissa W. Ong, Grayson M. Butcher, Lauri Nelson, Michael P. Twohig
Opportunities For Audiologists’ To Use Patient-Centered Communication During Hearing Device Monitoring Encounters, Corinne K. Coleman, Karen F. Muñoz, Clarissa W. Ong, Grayson M. Butcher, Lauri Nelson, Michael P. Twohig
Psychology Faculty Publications
Patient-centered care incorporates patient's priorities, values, and goals. Audiologists can increase patient engagement when they use patient-centered principles during communication. Recent research, however, has revealed counseling gaps in audiology that could be detrimental to the intervention process. The present study sought to understand the extent patient-centered communication strategies were used during hearing device monitoring visits by analyzing audio recordings. Counseling portions of the appointments were transcribed using conversation analysis. Missed opportunities were observed, including not validating patients' emotional concerns, providing technical responses to emotional concerns, providing information without determining patient desire for the information, and not engaging the patient in …
Performance Feedback To Increase Use Of Counseling Skills, Jalin K. Finai, Karen F. Muñoz, Clarissa W. Ong, Grayson M. Butcher, Lauri Nelson, Michael P. Twohig
Performance Feedback To Increase Use Of Counseling Skills, Jalin K. Finai, Karen F. Muñoz, Clarissa W. Ong, Grayson M. Butcher, Lauri Nelson, Michael P. Twohig
Psychology Faculty Publications
Counseling is a critical component of audiological care and when implemented purposefully can yield multiple benefits for patients. Professional guidelines indicate that counseling is within the scope of practice for audiologists, yet research has shown that audiologists feel unprepared and are not comfortable providing adjustment counseling. This may be due to inadequate counseling training in audiology graduate programs. To identify ways to address this counseling training gap, this study examined the use of performance feedback to increase counseling skills among audiology graduate students. In this study, participants (n = 5) were recorded during clinical session encounters, and recordings were …