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Social and Behavioral Sciences Commons™
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Full-Text Articles in Social and Behavioral Sciences
Contextualizing Performance Of Coordinated Care Network Of Veteran Services In Virginia, Marina Saitgalina, Donta Council
Contextualizing Performance Of Coordinated Care Network Of Veteran Services In Virginia, Marina Saitgalina, Donta Council
School of Public Service Faculty Publications
Coordinated care network is an approach to human service delivery that is recognized to improve client outcomes at a reduced cost. However, general mixed findings on the effectiveness of coordinated care networks warrant research contextualization. This article seeks to discover factors influencing the performance of a coordinated care network delivering social services to veterans and their families. The study provides a contextual analysis of a coordinated care network launched in 2016 in southeastern Virginia for two samples of 1,512 and 375 veterans and their families. Results of the regression analyses indicate that initial progress has been made both in efficiency …
Managing For Performance: Measurement And Monitoring Of Contracts In The Transit Industry, Olga Smirnova, Juita-Elena (Wie) Yusuf, Suzanne Leland
Managing For Performance: Measurement And Monitoring Of Contracts In The Transit Industry, Olga Smirnova, Juita-Elena (Wie) Yusuf, Suzanne Leland
School of Public Service Faculty Publications
Public agencies contract out to pursue a variety of goals. But, these goals cannot be realized if the performance of contractors is not assessed and monitored. This study examines the state of performance measurement and contract monitoring in the U.S. transit agencies. We focus on three research questions: (1) What monitoring capacity exists within transit agencies? (2) What monitoring methods are used by transit agencies? (3) What performance measures are tracked by transit agencies? We find monitoring units are common in a third of agencies in the study. Service and customer complaints are the most common performance measures, while penalties …