Social and Behavioral Sciences Commons^™

Montana Communities Explore Tourism Potential: Powder River, Laurel, And Hill Counties, Paul L. Grant, Norma P. Nickerson, Rita J. Black

Institute for Tourism and Recreation Research Publications

As part of the Community Tourism Assessment Process (CTAP) of 1997, the residents of Powder River County, Laurel, and Hill County were surveyed to determine their opinions toward tourism development in their respective communities. The results were compared to a sample of statewide respondents.

Nonresident Summer Travelers To Montana: Market Profiles, Josie Parrish, Norma P. Nickerson, Kim Mcmahon

Institute for Tourism and Recreation Research Publications

Results from the 1996 summer nonresident travel survey for all visitors, cultural visitors, Canadian visitors, and highway and air travelers. Report provides visitor characteristics based on type of traveler.

Nonresident Summer Travelers To Montana: Profiles And Characteristics, Josie Parrish, Norma P. Nickerson, Kim Mcmahon

Institute for Tourism and Recreation Research Publications

Results from the 1996 summer nonresident travel survey for all visitors as well as characterized by first time/repeat visitors, primary reason for trip to Montana, and type of travel group. Travel group characteristics, purpose of trip to Montana, attractions to Montana, length of stay and types of accommodations, information sources, activity participation, flexibility of travel plans, pre-trip planning, and demographics are provided for each type of traveler.

The Business Of Agritourism/Recreation In Montana, Rita J. Black, Norma P. Nickerson

Institute for Tourism and Recreation Research Publications

Presents data from a convenience sample of farms/ranches in Montana that operate recreation businesses. Specific data include agricultural demographic information (e.g., acreage and income), recreation business data (e.g., popularity of activities offered, reasons for operating a recreation business, obstacles), and marketing information (e.g., origin of guests).

Economic Impact Of Convention And Meetings To Montana: Methodological Attempts, Rita J. Black, Paul L. Grant

Institute for Tourism and Recreation Research Publications

Outlines the attempt to replicate a study in Montana orginally conducted nationally. The study was not completed because of an inability to obtain cooperation from the conference associations and hotel properties. This report explains the methodology and the difficulties encountered during the study attempt.

Montana Vision Travel Research: 1997, Norma P. Nickerson, Kim Mcmahon

Institute for Tourism and Recreation Research Publications

Outlook for 1997 and Review of 1996

Bartenders Association Of Ireland - A History, James Peter Murphy

Books/Book Chapters

This publication is a chronology of the Bartenders Association of Ireland, An Cumann Tabhairnithe Eireann (BAI). The BAI evolved from the United Kingdom Bartenders Guild (UKBG) formed in 1934. The book deals with the many physiological, economic, social changes and technological developments in the beverage industry since 1948, it documents the introduction of cocktails and various beverages in Ireland during those years, provides an insight into social history and includes a pictorial record of the past half-century.

This book was reviewed in various trade publications and journals over the years, for example: Crean T & O'Connor E (2000) 'Saochar 25 …

Measuring Hotel Service Quality: Tools For Gaining The Competitive Edge, Robert C. Ford, Susan A. Bach

Hospitality Review

As the hotel industry grows more competitive, quality guest service becomes an increasingly important part of managers' responsibility measuring the quality of service delivery is facilitated when managers know what types of assessment methods are available to them. The authors present and discuss the following available measurement techniques and describe the situations where they best meet the needs of hotel managers: management observation, employee feedback programs, comment cards, mailed surveys, personal and telephone interviews, focus groups, and mystery shopping.