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Social and Behavioral Sciences Commons™
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Articles 1 - 7 of 7
Full-Text Articles in Social and Behavioral Sciences
Coping Strategies And Health Among Call Centre Operators, Richard Hicks, Verity Stoker-Biersteker
Coping Strategies And Health Among Call Centre Operators, Richard Hicks, Verity Stoker-Biersteker
Richard Hicks
One of the most demanding jobs that modern workers have to cope with is that of working in busy, noisy, call centres and coping with the requests, complaints, and often the frustration and rudeness of customers. This chapter reports on the results of a study on how Australian call centre operators survive such a hectic job. The study of 65 internet respondents emphasised the stresses they faced; the coping strategies that call centre employees used ’at work and at home’ indicated that they were under considerable stress and pressure at work. The results indicated that individuals used similar coping strategies …
Comprehensive School Health Education Programs, Lloyd Kolbe, Donald Iverson
Comprehensive School Health Education Programs, Lloyd Kolbe, Donald Iverson
Don C. Iverson
No abstract provided.
The Clinician’S Health Promotion Handbook, R Fried, Donald Iverson, J Nagel
The Clinician’S Health Promotion Handbook, R Fried, Donald Iverson, J Nagel
Don C. Iverson
No abstract provided.
Program Principles Associated With Successful Health Education And Health Promotion Intervention, Donald Iverson, D Vernon
Program Principles Associated With Successful Health Education And Health Promotion Intervention, Donald Iverson, D Vernon
Don C. Iverson
No abstract provided.
Evaluation Of Health Education And Promotion Programs:, P Mullen, R Mccuan, Donald Iverson
Evaluation Of Health Education And Promotion Programs:, P Mullen, R Mccuan, Donald Iverson
Don C. Iverson
No abstract provided.
An Evaluation Handbook For Health Education Programs In Alcohol And Substance Abuse, Walter Gunn, D Orenstein, Donald Iverson, P Mullen
An Evaluation Handbook For Health Education Programs In Alcohol And Substance Abuse, Walter Gunn, D Orenstein, Donald Iverson, P Mullen
Don C. Iverson
This handbook provides assessment tools for systematic evaluation of health education programs in the field of alcohol and substance abuse. Key fundamentals of systematic evaluation as applied to health education programs are reviewed. Explanations of the handbook's measures, their relationships, rationale, and procedures are given. Included are guidelines for using the measures with practical suggestions for their selection, administration, and scoring. The behavior, knowledge, skill, and affective outcome upon which the handbook is based are discussed. Newly developed measures not yet verified, with their test specifications, as well as existing measures are given. A nine-page annotated bibliography on evaluation methods …
Making A Case For Health Promotion., Donald Iverson
Making A Case For Health Promotion., Donald Iverson
Don C. Iverson
No abstract provided.