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Full-Text Articles in Social and Behavioral Sciences
Relationships Among Transformational And Transactional Leadership Styles, Role Pressures, Stress Levels, And Coping Resources In Senior Queensland Catholic Education Executives, Lynette Hand, Richard Hicks, Mark Bahr
Relationships Among Transformational And Transactional Leadership Styles, Role Pressures, Stress Levels, And Coping Resources In Senior Queensland Catholic Education Executives, Lynette Hand, Richard Hicks, Mark Bahr
Richard Hicks
There is considerable research available on general organizational leadership but limited research in relation to religious educational organizations and the leadership styles of executive staff. The Queensland Catholic Education (QCE) executives are thought to emphasize transformational more than transactional leadership styles but little information is available on the relationships of these styles to stress within the faith-based organizations, and to the role stressors faced and levels of coping resources. This paper reports on a study of 136 QCE executive leaders (of the total 220 executives) relating leadership styles adopted, strain (stress) experienced, personal coping resources, and selected role stressors (role …
Workplace Stress, Personality, Personal Resources And Mindfulness Practices Of 21 Australian Based Counsellors, Richard Hicks, Clive Jones, Victoria Alexander
Workplace Stress, Personality, Personal Resources And Mindfulness Practices Of 21 Australian Based Counsellors, Richard Hicks, Clive Jones, Victoria Alexander
Richard Hicks
There have been several older studies of counsellors at work in Australia but none recently that have examined the relationships of full-time practising counsellors in the light of their experienced stress, their personality patterns and their resources including mindfulness attributes. The current study set out to gather extensive information on how counsellors experienced their work roles and relationships and how they coped with the circumstances they faced. A series of questionnaires was used in the study including the Occupational Stress Inventory- Revised (which yielded responses on stressors at work related to the role of the counsellor, experienced stress or strain …
Coping Strategies And Health Among Call Centre Operators, Richard Hicks, Verity Stoker-Biersteker
Coping Strategies And Health Among Call Centre Operators, Richard Hicks, Verity Stoker-Biersteker
Richard Hicks
One of the most demanding jobs that modern workers have to cope with is that of working in busy, noisy, call centres and coping with the requests, complaints, and often the frustration and rudeness of customers. This chapter reports on the results of a study on how Australian call centre operators survive such a hectic job. The study of 65 internet respondents emphasised the stresses they faced; the coping strategies that call centre employees used ’at work and at home’ indicated that they were under considerable stress and pressure at work. The results indicated that individuals used similar coping strategies …