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Social and Behavioral Sciences Commons™
Open Access. Powered by Scholars. Published by Universities.®
Articles 1 - 3 of 3
Full-Text Articles in Social and Behavioral Sciences
We R Online, R U? Instant Messaging Reference Service At Your Library., Sarah Steiner, David Free, Elizabeth White
We R Online, R U? Instant Messaging Reference Service At Your Library., Sarah Steiner, David Free, Elizabeth White
Sarah King Steiner
What Is IM? -Allows users to participate in real-time Internet conversations -AIM, MSN, and Yahoo! most popular -Same premise as the more feature-rich QuestionPoint, 24/7, etc. Who’s Using IM? --Everyone! Students, libraries, businesses, all age groups Pew Internet and American Life Project found that 42% of online individuals use IM, and that Generations X and Y represent the largest segment of the IM user group. AOL conducted a similar study that shows that 90% of online teens use IM.
What Are We Afraid Of? A Survey Of Librarian Opinions And Misconceptions Regarding Instant Messenger., Sarah Steiner, Casey Long
What Are We Afraid Of? A Survey Of Librarian Opinions And Misconceptions Regarding Instant Messenger., Sarah Steiner, Casey Long
Sarah King Steiner
Buzz about instant messaging (IM) customer service is becoming louder, both inside and outside the library field. In general, librarian opinions of IM are mixed and at times even combative. A survey was distributed to gather librarians' opinions of the usefulness of IM as compared to its feature-rich yet difficulty-prone sibling, commercial chat. Through detailed statistical analysis, this article provides an overview of trends in and opinions of IM reference, and offers analysis of its present and future in libraries.
Im At Gsu, Sarah Steiner, David Free, Elizabeth White
Im At Gsu, Sarah Steiner, David Free, Elizabeth White
Sarah King Steiner
Getting Started -The impending expiration of GSU’s QuestionPoint contract led to the exploration of other options -IM met with mixed librarian opinions, but all felt it was worth investigating -Service launched February 1, 2006 AIM, MSN and Yahoo! via Gaim