Social and Behavioral Sciences Commons^™

A Workshop For Transit Crisis, Ashley Tillman

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Crises can cause immediate chaos within any organization they touch. It is imperative that the individuals tasked with responding to crises are knowledgeable enough to communicate using a variety of methods and practices. Transit agencies task Transportation Managers and other key personnel to effectively communicate with front line employees before, during and after a crisis. In order for transit mangers to effectively communicate during crisis it is vital they are provided the necessary training relating to crisis communication. The purpose of the project is to develop a workshop for transit managers, stakeholders, and key leadership that are tasked with the …