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Full-Text Articles in Social and Behavioral Sciences
Trust: The Feature That Vending Machines And Atms Share, But Simplygo Lacks, Sun Sun Lim
Trust: The Feature That Vending Machines And Atms Share, But Simplygo Lacks, Sun Sun Lim
Research Collection College of Integrative Studies
The article discussed the intricacies of trust in the SimplyGo debacle and highlighted how the design of physical interfaces like vending machines and ATMs and digital interfaces from apps like Grab, Parking.sg and ShopBack have critical features to instil trust. People need to be reassured that their transactions have proceeded as they should, and thay have not been short-changed.
The Commuting Patterns Of Older Adults, Yen Cong Wong, Yan Er Tan, Grace Cheong
The Commuting Patterns Of Older Adults, Yen Cong Wong, Yan Er Tan, Grace Cheong
ROSA Research Briefs
This research brief uses data from the Singapore Life Panel (SLP) and provides a general description of the commuting patterns of older adults in November 2021. By outlining the latter, we aim to provide some indication of whether Singapore’s transport infrastructure adequately supports the commute needs of older adults and how older adults’ commute fares against the Land Transport Authority (LTA) of Singapore’s Land Transport Master Plan (LTMP). Key findings: 1. Self-owned car (32.8%) was the most preferred mode of transport, followed by the public bus (25.3%), MRT (24.4%) and walking (8.3%). 2. In terms of utilization, public bus (50.3%), …
Important Not To Let Hsr Termination Hobble Further Cooperation, Tan K. B. Eugene
Important Not To Let Hsr Termination Hobble Further Cooperation, Tan K. B. Eugene
Research Collection Yong Pung How School Of Law
Strong people-to-people ties can help temper political histrionics, moderate negative impact on political ties. The tantalising prospect of being able to leave Singapore and arrive in Kuala Lumpur in just 90 minutes remains a pipe dream after the High Speed Rail (HSR) agreement was terminated last Friday, along with what could have been an important confidence booster to bilateral ties between Singapore and Malaysia.
News Media Influence On Public Trust In Bike-Sharing Operators In Singapore, Leonard Wong, Lyon Tan, Rachel Wong, Su Lin Yeo
News Media Influence On Public Trust In Bike-Sharing Operators In Singapore, Leonard Wong, Lyon Tan, Rachel Wong, Su Lin Yeo
Research Collection Lee Kong Chian School Of Business
Purpose: The overnight introduction of tens of thousands of dockless bike-share bicycles in Singapore with its indiscriminate parking drew the attention of the media, which generated extensive news reports on the activities carried out by bike-sharing operators. Given the meteoric rise and fall of the industry, this study examines the influence of agenda-setting of news reporting on the public’s perception of the industry and the impact on the firms’ corporate reputation. Design/methodology/approach: Utilizing the Reputation Quotient Index, the study content analyzed 147 textual data of online reports which were crawled over two years between 2017 and 2018 from six mainstream …
Customer Satisfaction Index Of Singapore 2019: Q2 Results, Institute Of Service Excellence, Smu
Customer Satisfaction Index Of Singapore 2019: Q2 Results, Institute Of Service Excellence, Smu
Research Collection Institute of Service Excellence
The Customer Satisfaction Index of Singapore (CSISG) computes customer satisfaction scores at the national, sector, sub-sector, and company levels. The CSISG serves as a quantitative benchmark of the quality of goods and services produced by the Singapore economy over time and across countries. This is the CSISG’s 13th year of measurement.
Volumetric Optimization Of Freight Cargo Loading: Case Study Of A Smu Forwarder, Tristan Lim, Michael Ser Chong Ping, Mark Goh, Shi Ying Jacelyn Tan
Volumetric Optimization Of Freight Cargo Loading: Case Study Of A Smu Forwarder, Tristan Lim, Michael Ser Chong Ping, Mark Goh, Shi Ying Jacelyn Tan
Research Collection School Of Computing and Information Systems
Purpose: Freight forwarders faces a challenging environment of high market volatility and margin compression risks. Hence, strategic consideration is given to undertaking capacity management and transport asset ownership to achieve longer term cost leadership. Doing so will also help to address management issues, such as better control of potential transport disruptions, improve scheduling flexibility and efficiency, and provide service level enhancement.Design/methodology/approach: The case company currently hastruck resource which is unprofitable, and the firm’s schedulers are having difficulty optimizing the loading capacity. We apply Genetic Algorithm (GA) to undertake volumetric optimization of truckcapacity and to build an easy-to-use platform to help …
Ai Gets Real At Singapore's Changi Airport (Part 1), Steve Lee, Steven M. Miller
Ai Gets Real At Singapore's Changi Airport (Part 1), Steve Lee, Steven M. Miller
Asian Management Insights
Ranked as the best airport for seven consecutive years, Singapore’s Changi Airport is lauded the world over for the efficient, safe, pleasurable and seamless service it offers the millions of passengers that pass through its facilities annually. Much of Changi Airport’s success can be attributed to the organisation’s customer-oriented business focus and deeply embedded culture of service excellence, combined with a host of advanced technologies operating invisibly in the background. The framework for this technology enablement is Changi Airport Group’s (CAG’s) SMART Airport Vision—an enterprise-wide approach to connective technologies that leverages sensors, data fusion, data analytics, and artificial intelligence (AI), …
Distilling Managerial Insights And Lessons From Ai Projects At Singapore's Changi Airport (Part 2), Steve Lee, Steven M. Miller
Distilling Managerial Insights And Lessons From Ai Projects At Singapore's Changi Airport (Part 2), Steve Lee, Steven M. Miller
Asian Management Insights
Since 2017, Changi Airport group (CAG) has initiated a host of pilot projects that use connective and intelligent technologies to enable its move towards digital transformation and SMART Airport Vision. This has resulted in a first wave of deployment of AI and Machine Learning-enabled applications across various functions that can better sense, analyse, predict, and interact with people.
Customer Satisfaction Index Of Singapore 2018: Q2 Results, Institute Of Service Excellence, Smu
Customer Satisfaction Index Of Singapore 2018: Q2 Results, Institute Of Service Excellence, Smu
Research Collection Institute of Service Excellence
The Customer Satisfaction Index of Singapore (CSISG) computes customer satisfaction scores at the national, sector, sub-sector, and company levels. The CSISG serves as a quantitative benchmark of the quality of goods and services produced by the Singapore economy over time and across countries. This is the CSISG’s 12th year of measurement.
Understanding The Effects Of Taxi Ride-Sharing: A Case Study Of Singapore, Yazhe Wang, Baihua Zheng, Ee Peng Lim
Understanding The Effects Of Taxi Ride-Sharing: A Case Study Of Singapore, Yazhe Wang, Baihua Zheng, Ee Peng Lim
Research Collection School Of Computing and Information Systems
This paper studies the effects of ride-sharing among those calling on taxis in Singapore for similar origin and destination pairs at nearly the same time of day. It proposes a simple yet practical framework for taxi ride-sharing and scheduling, to reduce waiting times and travel times during peak demand periods. The solution method helps taxi users save money while helping taxi drivers serve multiple requests per day, thus increasing their earnings. A comprehensive simulation study is conducted, based on real taxi booking data for the city of Singapore, to evaluate the effect of various factors of the ride-sharing practice, e.g., …
Pricing For A Last-Mile Transportation System, Yiwei Chen, Hai Wang
Pricing For A Last-Mile Transportation System, Yiwei Chen, Hai Wang
Research Collection School Of Computing and Information Systems
The Last-Mile Problem refers to the provision of travel service from the nearest public transportation node to a home or other destination. Last-Mile Transportation System (LMTS), which has recently emerged, provide on-demand shared transportation. We consider an LMTS with multiple passenger types—adults, senior citizens, children, and students. The LMTS designer determines the price for the passengers, last-mile service vehicle capacity, and service fleet size (number of vehicles) for each last-mile region to maximize the social welfare generated by the LMTS. The level of last-mile service (in terms of passenger waiting time) is approximated by using a batch arrival, batch service, …
The Impact Of The Cost Of Car Ownership On House Price Gradient In Singapore, Naqun Huang, Jing Li, Amanda Ross
The Impact Of The Cost Of Car Ownership On House Price Gradient In Singapore, Naqun Huang, Jing Li, Amanda Ross
Research Collection School Of Economics
This paper examines the extent to which a change in the cost of car ownership affects the house price gradient with respect to distance from the central business district (CBD). Theory suggests that if the cost of car ownership increases, then people will shift towards other modes of transportation, thus reducing house prices farther away from the CBD. However, the cost of car ownership is likely to be endogenous and correlated with various unobserved factors that also contribute to a change in the house price gradient. To obtain causal effects, we exploit a unique feature of Singapore’s car registration process. …
Customer Satisfaction Index Of Singapore 2017: Q2 Results, Institute Of Service Excellence, Smu
Customer Satisfaction Index Of Singapore 2017: Q2 Results, Institute Of Service Excellence, Smu
Research Collection Institute of Service Excellence
The Customer Satisfaction Index of Singapore (CSISG) computes customer satisfaction scores at the national, sector, sub-sector, and company levels. The CSISG serves as a quantitative benchmark of the quality of goods and services produced by the Singapore economy over time and across countries. This is the CSISG’s eleventh year of measurement.
A Multi-Agent System For Coordinating Vessel Traffic, Teck-Hou Teng, Hoong Chuin Lau, Akshat Kumar
A Multi-Agent System For Coordinating Vessel Traffic, Teck-Hou Teng, Hoong Chuin Lau, Akshat Kumar
Research Collection School Of Computing and Information Systems
Environmental, regulatory and resource constraints affects the safety and efficiency of vessels navigating in and out of the ports. Movement of vessels under such constraints must be coordinated for improving safety and efficiency. Thus, we frame the vessel coordination problem as a multi-agent path-finding (MAPF) problem. We solve this MAPF problem using a Coordinated Path-Finding (CPF) algorithm. Based on the local search paradigm, the CPF algorithm improves on the aggregated path quality of the vessels iteratively. Outputs of the CPF algorithm are the coordinated trajectories. The Vessel Coordination Module (VCM) described here is the module encapsulating our MAPF-based approach for …
Grab Taxi: Navigating New Frontiers, Mei Lin, Christopher Dula
Grab Taxi: Navigating New Frontiers, Mei Lin, Christopher Dula
Research Collection School Of Computing and Information Systems
In mid-2016, Anthony Tan, the CEO of Grab, an on-demand transportation-app company serving Southeast Asia, was locked in a high stakes struggle to win the hearts and minds of drivers, passengers and regulators alike. Valued at an estimated US$1.5 billion, Grab (known among consumers as ‘GrabTaxi’) had become one of Asia’s most successful start-ups.
Customer Satisfaction Index Of Singapore 2016: Q2 Results, Institute Of Service Excellence, Smu
Customer Satisfaction Index Of Singapore 2016: Q2 Results, Institute Of Service Excellence, Smu
Research Collection Institute of Service Excellence
The Customer Satisfaction Index of Singapore (CSISG) computes customer satisfaction scores at the national, sector, sub-sector, and company levels. The CSISG serves as a quantitative benchmark of the quality of goods and services produced by the Singapore economy over time and across countries. This is the CSISG’s tenth year of measurement.
Customer Satisfaction Index Of Singapore 2015: Q2 Results, Institute Of Service Excellence, Smu
Customer Satisfaction Index Of Singapore 2015: Q2 Results, Institute Of Service Excellence, Smu
Research Collection Institute of Service Excellence
The Customer Satisfaction Index of Singapore (CSISG) computes customer satisfaction scores at the national, sector, sub-sector, and company levels. The CSISG serves as a quantitative benchmark of the quality of goods and services produced by the Singapore economy over time and across countries. This is the CSISG’s ninth year of measurement.
Customer Satisfaction Index Of Singapore 2014: Q2 Results, Institute Of Service Excellence, Smu
Customer Satisfaction Index Of Singapore 2014: Q2 Results, Institute Of Service Excellence, Smu
Research Collection Institute of Service Excellence
The Customer Satisfaction Index of Singapore (CSISG) computes customer satisfaction scores at the national, sector, sub-sector, and company levels. The CSISG serves as a quantitative benchmark of the quality of goods and services produced by the Singapore economy over time and across countries. This is the CSISG’s eighth year of measurement.
Customer Satisfaction Index Of Singapore 2013: Q2 Results, Institute Of Service Excellence, Smu
Customer Satisfaction Index Of Singapore 2013: Q2 Results, Institute Of Service Excellence, Smu
Research Collection Institute of Service Excellence
The Customer Satisfaction Index of Singapore (CSISG) computes customer satisfaction scores at the national, sector, sub-sector, and company levels. The CSISG serves as a quantitative benchmark of the quality of goods and services produced by the Singapore economy over time and across countries. This is the CSISG’s seventh year of measurement.
Affordable Fares, Sustainable Public Transport: The Fare Review Mechanism Committee Report, Sock Yong Phang
Affordable Fares, Sustainable Public Transport: The Fare Review Mechanism Committee Report, Sock Yong Phang
Research Collection School Of Economics
The public transport system in Singapore is the main mode of transport for the majority of the population. It is important that public transport remains generally affordable and accessible, with measures to help various commuter groups through fare assistance schemes. Household surveys show that public transport has become more affordable as a proportion of monthly household income over the years. Public transport fares have increased, but at a much lower rate than increases in income. At the same time, increasing fuel costs and other changes in the public transport landscape since 2005 mean that the public transport industry faces declining …
Derailed: Communicating Singapore’S Mass Transit Crises [Case Study], Pang, A.
Derailed: Communicating Singapore’S Mass Transit Crises [Case Study], Pang, A.
Research Collection Lee Kong Chian School Of Business
The case: In December 2011, one of Singapore’s main mass transit rail lines came to a standstill for several hours on two separate days. While occasional public transport breakdowns are unavoidable, the rail operator came under intense criticism for its poor handling of the incidents, including its failure in crisis communication. Its value: This case can be used to illustrate a number of perspectives and concepts from the literature on crisis and organisational communication. Of particular contemporary interest is what the case shows about how communication technologies, including social media, should and should not be used by organisations.
Customer Satisfaction Index Of Singapore 2010: Q2 Results, Customer Satisfaction Index Of Singapore 2010: Full Year Overview
Customer Satisfaction Index Of Singapore 2010: Q2 Results, Customer Satisfaction Index Of Singapore 2010: Full Year Overview
Research Collection Institute of Service Excellence
The Institute of Service Excellence at Singapore Management University rolled out the Customer Satisfaction Index of Singapore for companies in 8 key economic sectors in 2007. 2010 marks the introduction of a quarterly measure-and-release system. Each quarter, end-users of companies from two economic sectors are surveyed. The results are estimated and analysed for release in the same quarter. The national score will be released in the first quarter of the following year. Sectors measured in the second quarter of 2010 are Transportation & Logistics and Education. CSISG company scores draw upon face-to-face interviews with consumers of the companies’ products and …
Report Of The Committee On Fare Review Mechanism, Sock Yong Phang
Report Of The Committee On Fare Review Mechanism, Sock Yong Phang
Research Collection School Of Economics
Today, public transport fares are reviewed annually and adjustments, if any, are capped by the “CPI + X” formula, where CPI is the change in the Consumer Price Index over the previous year and X accounts for the net effect of wage changes after deducting productivity gains. For the period from 2001 to 2005, X was determined to be 1.5%. While this mechanism has worked well in keeping public transport fares affordable, the formula lacks transparency and is not easily understood by the general public. Commuters often question the need for the “X” element given that the public transport operators …
Expectations Formation And Forecasting Of Vehicle Demand: An Empirical Study Of The Vehicle Quota Auctions In Singapore, Sing-Fat Chu, Winston T. H. Koh, Yiu Kuen Tse
Expectations Formation And Forecasting Of Vehicle Demand: An Empirical Study Of The Vehicle Quota Auctions In Singapore, Sing-Fat Chu, Winston T. H. Koh, Yiu Kuen Tse
Research Collection School Of Economics
This paper studies expectations formation and forecasting of vehicle demand in Singapore under the vehicle quota system. Under the system, a car buyer must first bid for a vehicle license in monthly auctions in order to purchase a new car. We construct an econometric model to test the hypothesis that past bid distributions of the license auctions contain information that car buyers can use to update their expectations about the intensity of market demand, forecast license premiums and formulate their bidding strategies in future auctions. Our empirical analysis indicates that past bid distributions have a good degree of predictive power …
Expectations Formation And Forecasting Of Vehicle Demand: An Empirical Study Of The Vehicle Quota Auctions In Singapore, Sing-Fat Chu, Winston T. H. Koh, Yiu Kuen Tse
Expectations Formation And Forecasting Of Vehicle Demand: An Empirical Study Of The Vehicle Quota Auctions In Singapore, Sing-Fat Chu, Winston T. H. Koh, Yiu Kuen Tse
Research Collection School Of Economics
This paper studies the expectations formation and forecasting of vehicle demand in Singapore under the vehicle quota system. Under the system, a car buyer must first bid for a vehicle license in monthly auctions in order to purchase a new car. We construct an econometric model to test the hypothesis that past bid distributions of the license auctions contain information that car buyers can use to update their expectations about the intensity of market demand, forecast the license premiums and formulate their bidding strategies in future auctions. Our empirical analysis indicates that past bid distributions have a good degree of …
Road Congestion Pricing In Singapore: 1975-2003, Sock-Yong Phang, Rex S. Toh
Road Congestion Pricing In Singapore: 1975-2003, Sock-Yong Phang, Rex S. Toh
Research Collection School Of Economics
Facing traffic congestion in the Central Business District and enormous demands on scarce land resources by the growing number of motor vehicles, Singapore, a small island city-state the size of Seattle, embarked on a bold decision to reduce road congestion by implementing the famous Area Licensing Scheme in 1975. This was a manual system of tolls for multiple entries into the Restricted Zone. While achieving the intended effect of cutting down on the volume of vehicular traffic in the Restricted Zone, the authors (and others) found that the problem of congestion had merely shifted in time and place. Many changes …
Motor Vehicle Taxes As An Environmental Management Instrument: The Case Of Singapore, Ngee-Choon Chia, Sock Yong Phang
Motor Vehicle Taxes As An Environmental Management Instrument: The Case Of Singapore, Ngee-Choon Chia, Sock Yong Phang
Research Collection School Of Economics
Being geographically small, land scarcity poses a potential constraint for economic growth in Singapore. Restraining car ownership and car use through motor vehicle taxes is part of the land-transport policy to ensure smoother traffic flow. This paper analyses the use of motor vehicle taxes in Singapore as an environmental management instrument. It evaluates the effectiveness of ownership and use taxes as instruments to internalise congestion and environment externality. Economic issues relating to the use of such taxes are also highlighted. It concludes that motor vehicle taxes offer Singapore a double dividend.
From Manual To Electronic Road Congestion Pricing: The Singapore Experience And Experiment, Sock-Yong Phang, Rex S. Toh
From Manual To Electronic Road Congestion Pricing: The Singapore Experience And Experiment, Sock-Yong Phang, Rex S. Toh
Research Collection School Of Economics
This study reviews the efforts of Singapore to curb road congestion through restraints on motor vehicle ownership as well as user fees. In particular, it traces the history of the famous Area Licensing Scheme (ALS), and then discusses its shortcomings, also the need for Electronic Road Pricing (ERP), its advantages and disadvantages and the technology involved in this state of the art system. This paper identifies important research questions to be addressed in connection with the first full-scale adoption of ERP.
Singapore's Experience With Car Quotas: Issues And Policy Processes, Sock-Yong Phang, Wing-Keung Wong, Ngee-Choon Chia
Singapore's Experience With Car Quotas: Issues And Policy Processes, Sock-Yong Phang, Wing-Keung Wong, Ngee-Choon Chia
Research Collection School Of Economics
This paper examines the policy processes behind Singapore's car quotas. The policy, when filtered through the market mechanism, had a number of unintended consequences. The public's unhappiness with certain features and [`]loopholes' of the system resulted in many changes to the rules. The effects of recent measures to curb speculation on quota premiums are evaluated. Problems with Singapore's Weekend Car Scheme are also discussed. The lesson for transport policy makers elsewhere is that in attempting to deal with the road congestion problem through car ownership policies, an asset market for vehicles should be taken into account.
Policies To Promote Shipping Registration In Singapore, Sock Yong Phang, Rex S. Toh
Policies To Promote Shipping Registration In Singapore, Sock Yong Phang, Rex S. Toh
Research Collection School Of Economics
An analysis traces the development of ship registration in Singapore and examines the underlying motivation behind changes in policies over the last 3 decades. For the better part of the 1970s Singapore was classified as a flag of convenience (FOC) country as it pursued an FOC policy that emphasized the quantitative growth of its merchant fleet. Beginning in 1979 Singapore tightened maritime standards as well as ownership disclosure rules, requiring a foreign shipowner to incorporate a company in Singapore. It is regarded today as a quasi-FOC country - a term associated favorably with countries offering tax incentives to shipowners. The …