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Full-Text Articles in Social and Behavioral Sciences

Customer Satisfaction Index Of Singapore 2017: Q3 Results, Institute Of Service Excellence, Smu Nov 2017

Customer Satisfaction Index Of Singapore 2017: Q3 Results, Institute Of Service Excellence, Smu

Research Collection Institute of Service Excellence

The Customer Satisfaction Index of Singapore (CSISG) computes customer satisfaction scores at the national, sector, sub-sector, and company levels. The CSISG serves as a quantitative benchmark of the quality of goods and services produced by the Singapore economy over time and across countries. This is the CSISG’s eleventh year of measurement.


Why Expanding Hong Kong Disneyland Is Important, Singapore Management University Oct 2017

Why Expanding Hong Kong Disneyland Is Important, Singapore Management University

Perspectives@SMU

The expansion plan of Hong Kong Disneyland has been a highly controversial topic in Hong Kong. Local lawmakers have criticised the government of taking a weak stance in the “unequal deal” with the US firm.


Skyscanner: Globalising A Business Model, Richard Raymond Smith, Adina Wong May 2017

Skyscanner: Globalising A Business Model, Richard Raymond Smith, Adina Wong

Asian Management Insights

In order to compete in Asia Pacific’sone-stop travel market, Skyscannerreinvented itself from the inside out.