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Social and Behavioral Sciences Commons

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Tourism and Travel

Singapore Management University

2013

Customer satisfaction

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Customer Satisfaction Index Of Singapore 2013: Q3 Results, Institute Of Service Excellence, Smu Nov 2013

Customer Satisfaction Index Of Singapore 2013: Q3 Results, Institute Of Service Excellence, Smu

Research Collection Institute of Service Excellence

The Customer Satisfaction Index of Singapore (CSISG) computes customer satisfaction scores at the national, sector, subsector, and company levels. The CSISG serves as a quantitative benchmark of the quality of goods and services produced by the Singapore economy over time and across countries. This is the CSISG’s seventh year of measurement