Open Access. Powered by Scholars. Published by Universities.®
Social and Behavioral Sciences Commons™
Open Access. Powered by Scholars. Published by Universities.®
- Publication
- Publication Type
- File Type
Articles 1 - 3 of 3
Full-Text Articles in Social and Behavioral Sciences
Creating Value In A Call Center Support Model, Robert J. Brace
Creating Value In A Call Center Support Model, Robert J. Brace
IPS/BAS 495 Undergraduate Capstone Projects
With an increased workload and overwhelming changes to manage through, the resource planning team of the Kingsburg Call Center redefines how they will support and provide information to the partners. They use the integrative thinking model to craft a creative solution and then utilized emotional intelligence and empathy to ensure they were meeting their stakeholders needs.
Asphalt Supply System Training, Terry B. Hubler
Asphalt Supply System Training, Terry B. Hubler
IPS/BAS 495 Undergraduate Capstone Projects
This BAS capstone project focuses on a professional action for my employer. This paper addresses the leadership and development of a team to provide training regarding our enterprise resource planning program, transportation program, and internal requirements. This paper will cover the different leadership styles and approaches in developing, training, and implementing each requirement.
Best Of Friends, Barbara Ward
Best Of Friends, Barbara Ward
International Journal of Undergraduate Community Engagement
I wrote my story book based on diversity and to show empathy to people with differences. To teach kids that we are not all the same and yet each of us has our own value to this world. I wrote the book based on my family's dog and kitten and how they live with one another. The end result is that we just need to show love to each other in order to accept our differences.