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Social and Behavioral Sciences Commons™
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Articles 1 - 5 of 5
Full-Text Articles in Social and Behavioral Sciences
Creating Value In A Call Center Support Model, Robert J. Brace
Creating Value In A Call Center Support Model, Robert J. Brace
IPS/BAS 495 Undergraduate Capstone Projects
With an increased workload and overwhelming changes to manage through, the resource planning team of the Kingsburg Call Center redefines how they will support and provide information to the partners. They use the integrative thinking model to craft a creative solution and then utilized emotional intelligence and empathy to ensure they were meeting their stakeholders needs.
The Power Of Positivity, Jennifer A. Oliver
The Power Of Positivity, Jennifer A. Oliver
IPS/BAS 495 Undergraduate Capstone Projects
My capstone project was writing a book for children between the ages of 8-10 years old that promotes positive thinking.
Differences Aside, Dzanela Husic
Differences Aside, Dzanela Husic
IPS/BAS 495 Undergraduate Capstone Projects
The capstone project concerns cultural diversity at an elementary school, specifically at a 2nd-grade level. I interviewed my daughter and her teacher for my research. I involved my daughter in the book because she comes from a different culture and is being raised in another. She is the perfect example for my project because she has a cultural background, and she is not aware that people around her don't recognize that culture. I interviewed her teacher because she is emotionally intelligent and recognizes that cultural awareness is needed in classroom settings. Part of my research involved reading extensive literature about …
Reinventing Training At Lamb Weston, Clint G. Irvin
Reinventing Training At Lamb Weston, Clint G. Irvin
IPS/BAS 495 Undergraduate Capstone Projects
My Capstone project was about building a new training book for the operators in my facility to aid them in operating the equipment more efficiently. I did this by using the integrative thinking process and applying it to the choices I made during the process of this project.
Pandemic Plan Revision Capstone Project, Sharon L. Haylett
Pandemic Plan Revision Capstone Project, Sharon L. Haylett
IPS/BAS 495 Undergraduate Capstone Projects
A Continuity of Operations Plan (COOP) for a company “. . . ensures that primary mission essential functions continue to be performed during a wide range of emergencies . . .” (U.S. Department of Homeland Security, n.d.). The COOP includes information for reacting to natural disasters, terrorist attacks, pandemics, etc. As my capstone project, the pandemic section has been updated using an integrative process to include new information and lessons learned from the current pandemic. The revised pandemic section will provide examples of protocols designed to keep employees and the public safe and healthy.