Social and Behavioral Sciences Commons^™

Southwest Airlines Flight Attendants: A Study Of Burnout And Quality Of Life, Lori Light

University Honors Program Senior Projects

This study examines whether flight attendant lifestyles, including commutes, relationships, home life, and seniority, are associated with burnout levels, quality of life, and difficulty detaching from work during time off. Participants were collected through a private Facebook page for Southwest Airlines flight attendants, and responded from varying locations, seniority groups, and demographic categories. It was hypothesized that being employed during the pandemic would indicate higher burnout levels, regardless of whether participants opted to fly during that time. In addition, we proposed that commuting flight attendants that travel to their base by airplane have a lower quality of life and psychological …