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Full-Text Articles in Social and Behavioral Sciences
Media Coverage Of Law Enforcement And Effects Of The Image Created, James Schultz
Media Coverage Of Law Enforcement And Effects Of The Image Created, James Schultz
Senior Theses
This paper examines a number of case studies and articles concerning media’s depiction of law enforcement and its effects on the officers’ duties to the public. Recent stories of excessive use of force by police throughout the country began a new generation of activists for civil rights, exposed to a more advanced news media. Nationwide coverage displayed an image of law enforcement which was overly aggressive. For citizens who have little to no interaction with law enforcement, this image being depicted is the only basis for definition of what is a “police officer”. Combined with the history of civil rights …
The Power Of Apology: How Crisis Communication Practices Impact Brand Reputation, Abigail R. Meister
The Power Of Apology: How Crisis Communication Practices Impact Brand Reputation, Abigail R. Meister
Senior Theses
During April 2017, Pepsi launched its tone-deaf Kendall Jenner commercial, United Airlines dragged a passenger off of Flight 3411 and the public responded to both incidents with “online firestorm[s]” (Pfeffer, Zorbach, & Carley, 2014). The purpose of this thesis was to use the aforementioned events of April 2017 as a case study for how crisis communication practices impact brand reputation. While there is an abundance of literature written on what the best communication practices are in crisis situations, there is little that depicts the direct, real-life ramifications that these practices have in regard to brand reputation specifically. This thesis aimed …