Social and Behavioral Sciences Commons^™

United Airlines' Public Relations Crisis, Katie Crowther, Andrew Mueller, Jared Van De Crommert, Laura Arroyo, Matt Jones

SCOM Undergraduate Research Conference

This project involves an in-depth analysis of how the United Airlines Express Flight 3411 affected customer’s attitudes, intent to fly, and supportive communication intent of the Airline Company, United, among a sample population. The goal is to demonstrate whether or not the incident on flight 3411 affected the JMU student body as a whole and whether or not they would still fly with United Airlines.