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Full-Text Articles in Social and Behavioral Sciences
Good Service Requests Keep Customers Happy (2012), Justin O'Hara, Steve Wyatt
Good Service Requests Keep Customers Happy (2012), Justin O'Hara, Steve Wyatt
MTAS Publications: Full Publications
Automated service request systems are proven to be cost-effective, labor-saving devices that greatly enhance management efficiency. By using the chief components outlined in this report, your city can develop an efficient automated request system.
Lessons Learned In Attempting To Survey Hard-To-Reach Ethnic Segments Along With The Presentation Of A Comprehensive Questionnaire, Research Report Wp-10-02, Richard A. Werbel
Lessons Learned In Attempting To Survey Hard-To-Reach Ethnic Segments Along With The Presentation Of A Comprehensive Questionnaire, Research Report Wp-10-02, Richard A. Werbel
Mineta Transportation Institute
A survey questionnaire was developed and administered to transit users in the Sacramento Metropolitan Area to analyze the degree to which global satisfaction with transit is impacted by ethnicity and other relevant independent variables. Although the data collected was not analyzed because the sample size was substantially smaller than required, the questionnaire used, which is included in its entirety in an appendix, has some uncommon variables and measurement approaches that can be used in a number of other survey questionnaires used in transit studies. Options involving sampling methodology and methods of administering the questionnaire that would have generated an acceptable …
Good Service Requests Keep Customers Happy (2009), Justin O'Hara, Steve Wyatt
Good Service Requests Keep Customers Happy (2009), Justin O'Hara, Steve Wyatt
MTAS Publications: Full Publications
Automated service request systems are proven to be cost-effective, labor-saving devices that greatly enhance management efficiency. By using the chief components outlined in this report, your city can develop an efficient automated request system.
Institute Brief: Taking The Mystery Out Of Customer Service, Heike Boeltzig, Lora Brugnaro, Cecilia Gandolfo, Amy Gelb, Karen Zimbrich, Lara Enein-Donovan, Cindy Tsui, Joy Gould
Institute Brief: Taking The Mystery Out Of Customer Service, Heike Boeltzig, Lora Brugnaro, Cecilia Gandolfo, Amy Gelb, Karen Zimbrich, Lara Enein-Donovan, Cindy Tsui, Joy Gould
The Institute Brief Series, Institute for Community Inclusion
With the current emphasis on universal access to employment services for all members of the community, the workforce development field needs to evaluate service delivery. A "mystery shopper" program is one of many evaluation tools available to ensure continuous quality improvement and customer satisfaction. This technique allows organizations to collect data on the experiences of One-Stop Career Center customers from the customer perspective. The brief includes a sample shopper questionnaire.