Social and Behavioral Sciences Commons^™

Impact Of Trauma On Job Satisfaction And Turnover Intention Among Emergency Dispatchers, Sherrie Johnston

Walden Dissertations and Doctoral Studies

Emergency dispatchers in the United States are exposed to traumatic events, which may lead to a staffing shortage. Though it is well-established that decreased job satisfaction increases turnover intentions, little research investigates whether trauma impacts these constructs. Therefore, this quantitative non-experimental study was focused on whether education was a protective factor against posttraumatic stress disorder (PTSD) and whether trauma moderated the relationship between job satisfaction and turnover intention among emergency dispatchers. The relationship between vicarious trauma (VT) and PTSD among dispatchers was examined, and whether it is possible to predict PTSD among dispatchers based on VT, education level, and job …