Open Access. Powered by Scholars. Published by Universities.®
Social and Behavioral Sciences Commons™
Open Access. Powered by Scholars. Published by Universities.®
Public Affairs, Public Policy and Public Administration
Center for Public Service Publications and Reports
Oregon. Department of Administrative Services -- Customer services -- Surveys
Articles 1 - 1 of 1
Full-Text Articles in Social and Behavioral Sciences
Oregon Department Of Administrative Services Customer And Employee Survey Results, Masami Nishishiba, Mariah Ann Kraner, Charlene Zil, Dennis Kurtz
Oregon Department Of Administrative Services Customer And Employee Survey Results, Masami Nishishiba, Mariah Ann Kraner, Charlene Zil, Dennis Kurtz
Center for Public Service Publications and Reports
In order to obtain input from DAS customers and employees, the Department of Administrative Services (DAS), in partnership with the Executive Leadership Institute (ELI) at Portland State University, and Pivotal Resources Inc, conducted two surveys: one for customers and one for DAS employees. The purpose of the survey was to provide information to the HB 5002 External Working Group, and to inform and guide the change initiative at DAS.
The web-based customer survey was sent to State of Oregon employees electronically. Approximately 15,000 state employees and board members received the e-mail inviting them to participate in the customer survey. 1,656 …