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Full-Text Articles in Social and Behavioral Sciences
First, Do No Harm: The Patient's Experience Of Avoidable Suffering As Harm, Ashley Bauer Mha
First, Do No Harm: The Patient's Experience Of Avoidable Suffering As Harm, Ashley Bauer Mha
Patient Experience Journal
Although my entire career has been spent in Patient Experience, nothing I have learned from data, evidence-based practice, or experience-based correlations, has been near as impactful as what I learned from being a patient. This article discusses my own experiences as a patient. I ask readers to consider instances of avoidable suffering as sources of harm that negatively impact patient perceptions, erode trust in care providers and healthcare delivery systems, and create barriers to engaging patients in their care. Recognizing how avoidable suffering creates harm challenges traditional views of Patient Experience as hospitality-based “soft skills” and helps to establish patient …