Social and Behavioral Sciences Commons^™

Strategies To Decrease Disorder And Diminishing Transit Ridership Through Fare Enforcement, Stephen Matthew Boehm

Walden Dissertations and Doctoral Studies

AbstractUrban rail transit systems are experiencing a decrease in ridership in part due to the perception of increased crime and disorder. To ensure passengers continue riding rail transportation, agency leaders must develop strategies to decrease crime and disorder caused by fare evasion. Grounded in the Kano model and Lean Six Sigma, the purpose of this qualitative case study was to explore strategies urban rail transit leaders use to reduce declining ridership associated with a perceived disorder caused by fare evasion. Data were collected using semistructured interviews of six urban rail transit leaders who manage fare enforcement efforts and a review …