Social and Behavioral Sciences Commons^™

Preparing Public Service Professionals For A Diverse And Changing Workforce And Citizenry: Evaluating The Progress Of Naspaa Programs In Competency Assessment, Nadia Rubaii, Crystal Calarusse

Public Administration Faculty Scholarship

This paper examines the self-reported progress of public service degree programs in NASPAA for defining, measuring, and assessing student learning outcomes as they relate to the “ability to communicate and interact productively with a diverse and changing workforce.” The analysis is placed in the context of the need for cultural competencies among public administration professionals and the evolution of this accreditation standard. Using data drawn from accreditation records, we first present an exploratory qualitative analysis of how programs are defining this competency over time and how progress on this competency relates to progress on competency assessment generally and to other …

Interorganizational Performance Comparisons Using Quality Assurance Audit Results, Raymond E. Keeler

UNLV Theses, Dissertations, Professional Papers, and Capstones

The Government Performance and Results Act (GPRA) of 1993 requires government agencies to conduct performance measurements of their contractors for purposes of evaluation and comparison. To be most meaningful, performance comparisons need to consider all relevant characteristics that are of importance to the agency. Yet, bounded rationality theory states that managers of complex programs may have insufficient time and resources to consider all potentially relevant factors. Therefore, metrics used for decision making need to incorporate all relevant factors before the information is provided to decision makers.

Over the last several decades, government agencies have increasingly identified Quality Assurance compliance as …

Do Municipal Stat Programs Improve Services And Reallocate Resources? Evidence From Louiestat, Jamie Giles

MPA/MPP/MPFM Capstone Projects

Performance metrics and municipal stat programs are becoming increasingly popular to measure performance of city departments in order to improve services and save taxpayers’ dollars. The intent of this research is to give decision makers a better understanding to what extent municipal stat programs make an impact on the departments being measured, using an analysis of Metro Louisville’s LouieStat as evidence. Understanding the effect of PerfomanceStat tools will provide insight for the Louisville Administration and for other cities considering using a similar tool.

The literature finds performance management tools to be more widely used as a management tool to influence …