Social and Behavioral Sciences Commons^™

Social Media Responsiveness In The Public Sector: A Study Of Social Media Adoption In Three Functional Departments Of U.S. Cities, Daniel Seigler

Electronic Theses and Dissertations

Public administration research strongly supports the argument for administrator-citizen collaborations and shows that Web 2.0 social media tools have the potential to increase these collaborations. Some public managers have fully embraced the adoption of social media tools to their fullest collaborative potential while other managers have chosen to limit their full collaborative potential. This study examines four environmental influences to determine if they are the cause of the diverse levels of social media adoption among public administrators. A survey of 157 department managers from 261 large cities across the U.S. shows that 82% of the respondents are currently using some …