Social and Behavioral Sciences Commons^™

Perceptions Of Industry Change: Decadal Comparative Analysis Of Consumer Satisfaction, Brent D. Bowen, Erin E. Bowen, Dean E. Headley, Edward Sabin

Aviation Technology Faculty and Staff Publications

Longitudinal comparisons of perceptions are rarely available over rapid industrial change, and few industries have changed to the degree of airline travel in the post-9/11 decade. This study presents comparative analysis of airline consumer perceptions following September 11th 2001 to findings from a Congressperson-initiated survey of 3,500 travelers ending 2011.

The National Airline Quality Rating (AQR), released annually each April at the National Press Club in Washington, D.C. and viewed each year by more than 75 million people both nationally and internationally, debuted in the national media as an innovative, objective method of comparing airline quality on combined multiple performance …

The Digital Migration Of Research Dissemination In Aviation Psychology Disciplines, Brent D. Bowen, Erin E. Bowen, Henry R. Lehrer Ph.D., John H. Mott, Charles Watkinson, Mark P. Newton, Jennifer Kirschner

Aviation Technology Faculty and Staff Publications

Innovations in research dissemination have emerged over the last decade in the movement toward on-line digital materials and distribution by increasingly environmentally-friendly processes. The access to scholarship has often been limited to major research organizations capable of funding subscriptions that have escalated to prohibitive values. Demonstrated herein is a model for world-wide Open Access to the latest contributions to the foundations of our discipline. The development of a systemic process to cross boundaries so that overall progress can result through the integration of research and industry practice at the individual level is provided. The foundational relationships and targeted outcomes are …