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Preventing Misuse And Disuse Of Automated Systems: Effects Of System Confidence Display On Trust And Decision Performance, Margaux Price

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Complex decision-making may be aided by forms of automation known as decision-support systems (DSS). However, no DSS is completely reliable and so it is imperative that users know when they should and should not trust it (calibration of trust). Previous research has shown that providing users with information about the DSS's confidence in its own advice ('system confidence') can help improve the calibration of user's trust of automation and actual system reliability on a trial by trial basis. The current study examined how the nature of the presentation of system confidence information affected user's trust calibration. The first study examined …