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Social and Behavioral Sciences Commons™
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Full-Text Articles in Social and Behavioral Sciences
Development And Evaluation Of The Telephone Crisis Support Skills Scale, Taneile Kitchingman, Coralie Wilson, Peter Caputi, Alan Woodward, Tara Hunt
Development And Evaluation Of The Telephone Crisis Support Skills Scale, Taneile Kitchingman, Coralie Wilson, Peter Caputi, Alan Woodward, Tara Hunt
Taneile Kitchingman
Background: Although telephone services continue to play an important role in the delivery of front-line crisis support, published evidence of the standardized assessment of such services does not exist to date. Aims: To describe the development of the Telephone Crisis Support Skills Scale (TCSSS), an instrument to assess workers’ intentions to use recommended skills with callers, and to evaluate its factor structure and reliability.
Method: TCSSS items were mapped to a national telephone crisis support practice model. A national sample of workers (n = 210) completed the TCSSS as part of a larger online survey. Principal axis factoring was used …
Preventing Suicide Requires More Attention On Technology-Based Crisis Support Services, Taneile Kitchingman, Coralie Wilson, Alan Woodward, Peter Caputi, Ian Wilson
Preventing Suicide Requires More Attention On Technology-Based Crisis Support Services, Taneile Kitchingman, Coralie Wilson, Alan Woodward, Peter Caputi, Ian Wilson
Taneile Kitchingman
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