Social and Behavioral Sciences Commons^™

@Houstonpolice: An Exploratory Case Of Twitter During Hurricane Harvey, Seungwon Yang, Brenton Stewart

Faculty Publications

Abstract

Purpose

The purpose of this paper is to examine the Houston Police Department (HPD)’s public engagement efforts using Twitter during Hurricane Harvey, which was a large-scale urban crisis event.

Design/methodology/approach

This study harvested a corpus of over 13,000 tweets using Twitter’s streaming API, across three phases of the Hurricane Harvey event: preparedness, response and recovery. Both text and social network analysis (SNA) techniques were employed including word clouds, n-gram analysis and eigenvector centrality to analyze data.

Findings

Findings indicate that departmental tweets coalesced around topics of protocol, reassurance and community resilience. Twitter accounts of governmental agencies, such as …

Assessing Relevance Of Tweets For Risk Communication, Xiaohui Liu, Bandana Kar, Chaoyang Zhang, David M. Cochran

Faculty Publications

Although Twitter is used for emergency management activities, the relevance of tweets during a hazard event is still open to debate. In this study, six different computational (i.e. Natural Language Processing) and spatiotemporal analytical approaches were implemented to assess the relevance of risk information extracted from tweets obtained during the 2013 Colorado flood event. Primarily, tweets containing information about the flooding events and its impacts were analysed. Examination of the relationships between tweet volume and its content with precipitation amount, damage extent, and official reports revealed that relevant tweets provided information about the event and its impacts rather than any …