Social and Behavioral Sciences Commons^™

Subjective Quality Of Experience With The Internet: Accounting For Temporal Changes In User Acceptance Of Information Technology, Jason M. Turner

Theses and Dissertations

Contemporary information technology (IT) related research has focused on use as a key dependent measure for valuing IT. By understanding the determinants of IT use, we gain descriptive information about successful IT, and prescriptive information for better deploying IT resources. Although there are several competing theories regarding IT use, research findings often cite their inability to account for temporal changes in usage behaviors. This thesis introduces quality of experience as a potential moderator between the determinants of use and actual usage behaviors. A pilot survey concerning Internet usage generated potentially relevant items which were later refined into a questionnaire assessing …