Social and Behavioral Sciences Commons^™

Customer Envy At Service Encounters, Gerardo Anaya

Open Access Theses

Envy has been regarded as a complex emotion which can produce both positive and negative outcomes for consumers. This study explored the subjective experience of customer envy at service encounters in order to better understand how customers respond to unflattering comparisons with an envied customer. A questionnaire was designed to measure the cognitive appraisals, emotional responses, and consequences of customer envy. Study participants were also asked to share their envy incidents in the survey. A sample of 300 participants was collected and used for analysis. The findings illustrate that distinctively different patterns of cognitive appraisals such as preferential treatment, are …

From Séance To Science: A History Of The Profession Of Psychology In America, Ludy T. Benjamin, Jr., David B. Baker

University of Akron Press Publications

This book is intended to round out the picture of American psychology's past, adding the history of psychological practice to the story of psychological science. Written by two well-recognized authorities in the field, this book covers the profession and practice of psychology in America from the late 19th century to the present. FROM SÉANCE TO SCIENCE tells the story of psychologists who sought and seek to apply the knowledge of their science to the practical problems of the world, whether those problems lay in businesses, schools, families, or in the thoughts, emotions, and behaviors of individuals. Engagingly written and full …

Course Syllabus (Sp14) Coli 211 Literature & Psychology: "The Sublime, The Uncanny, And The Imagination", Christopher Southward

Comparative Literature Faculty Scholarship

Course Description:

In a world in which what counts as knowledge is predominantly restricted to the measurable and the calculable, those elements of human experience which elude and exceed these parameters are often ignored and discounted. In this course, we will examine questions of the sublime, the uncanny, and the speculative as treated in literature, psychoanalysis, and philosophy in order to think and write critically about them. Here, we will consider the possible extent to which an openness to such experiences can enrich our lives.

Gap Between Hospitality Employers' Demands And Hospitality Students' Perceptions Regarding Entry-Level Managers' Requirements In The United States, Yijun Huang

Open Access Theses

This study aims to identify the gap between recruiters and students regarding what knowledge, skills and abilities are most needed for graduates to secure entry-level managers in the hospitality industry. Previous literature used different approaches to attain a similar idea that students and recruiters do have different opinions, especially for those intrinsic or person-related characteristics. The researcher borrowed statements from different researchers and added two statements to make up the missing part of previous research and then combined, split and revised these statements to see whether students' thinking matched the industry's thinking. The results showed that recruiters generally ranked these …

An Exploratory Study Of Hotel Manager Side-Taking Behavior And Its Influence On Employee Unfairness Perception And Negative Emotion, Yan Zhou

Open Access Theses

It is not rare that hotel managers show inconsistent attitudes and behaviors in front of customers and employees in their daily work. With limited time and resource, sometimes it is inevitable that hotel managers present certain tendencies to side with one party over the other when service failures occur between the two groups. However, in academia few studies have discussed these side-taking phenomena. The present researcher conducted an exploratory study about their definition and influence on hotel employees. Two video-based experiments were conducted and their results testified to the hypotheses that hotel managers' side-taking behaviors can lead to employee perceptions …

Career Intentions Of International Master Students In Hospitality And Tourism Management, Wenjun Li

Open Access Theses

The purpose of this qualitative study was to investigate career intentions of international master's students in hospitality and tourism management (HTM) in the United States. Semi-structured interviews were conducted with a sample of 19 participants at two different U.S. institutions. Interview questions were designed to better understand students' career intentions upon graduation and the determinants behind the plans. Results indicated that student's career intention should include measures of career decision self-efficacy, academic and career outcome expectations, and career exploration intentions. Unique personal background (e.g., gender and marital status, length of time in the U.S.), industrial working experience (e.g., internships), and …

The Effect Of Facial Attractiveness On Recognition Memory, Brandon M. Desimone

Honors Projects

The ability to recognize the faces of others has been significant throughout human history. The in-group and out-group bias show that humans remember more faces of people in their own group in most circumstances. This study focused on gender of perceiver and target effects in recognition when faces vary in attractiveness. There were 15 white male and 15 white female participants who engaged in a facial recognition task with a manipulation of target attractiveness. This consisted of the participant encoding 15 male and 15 female computer generated faces for future recognition. The participants saw the same 30 faces randomly mixed …