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Organizational Communication

Theses/Dissertations

2021

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Covid-19 & University Stakeholders: A Faculty Perspective, Torie Fowler Dec 2021

Covid-19 & University Stakeholders: A Faculty Perspective, Torie Fowler

Dissertations

The purpose of this study was to investigate faculty member perceptions of job satisfaction, response efficacy, organizational communication efforts, along with organizational trust and goodwill in relation to the COVID-19 crisis. A cross-sectional survey was conducted, using faculty members employed at their institution of higher education during the 2019-2020 and 2020-2021 academic years. A total of 285 responses were analyzed.

Results of this study suggest faculty member perceptions of job satisfaction and response efficacy were significant in predicting perceptions of trust and goodwill. The most significant predictor of organizational trust and goodwill was perceptions of organizational communication efforts. Also, this …


"It's Like Walking On Eggshells": The Lived Experiences Of Workplace Bullying Bystanders In Academia, Jenilee Williams Dec 2021

"It's Like Walking On Eggshells": The Lived Experiences Of Workplace Bullying Bystanders In Academia, Jenilee Williams

Doctoral Dissertations

Over 60 million working adults in the U.S. report bullying experiences (Namie, 2017). However, many organizations fail to actively intervene. Workplace bullying becomes a detrimental process riddled with emotional trauma, confusion, and depleted organizational productivity. Workplace bullying bystanders are pivotal as they impact the trajectory of these issues. Bystanders can either be a target-ally (e.g., offer support or actively intervene), bully-ally (e.g., act as a henchman), or silent-bystander (e.g., ignore the situation). Bystanders contend with their own complex sensemaking processes when witnessing bullying happen to others. Researchers have often examined this role through a post-positivistic lens in the quest to …


Theological Practices For Sustaining Community Renewal At Speedway Church Of Christ, Kent A. Ellett Dec 2021

Theological Practices For Sustaining Community Renewal At Speedway Church Of Christ, Kent A. Ellett

Doctor of Ministry Theses

This project assembled a group of potential small-group facilitators for the purpose of drafting a small-group discussion guide to be used at the Speedway (Indiana) Church of Christ. The guide was intended to aid the discernment of missional practices which sustain the renewal of the wider community. Focusing on the Gospel of John, the intervention attempted to recover a temple Christology, construing the incarnation, ministry, death, and the lifting up of Jesus within the larger story of the temple’s ongoing re-creation of the world. In bestowing his glory upon the church, Jesus sends the church into all the world, as …


Nonprofit Narratives: How Two Organizations Use Social Media And Rhetorical Appeals To Address Issues Of Sexual And Domestic Violence, Samuel Hiester Dec 2021

Nonprofit Narratives: How Two Organizations Use Social Media And Rhetorical Appeals To Address Issues Of Sexual And Domestic Violence, Samuel Hiester

Electronic Theses and Dissertations

Though often seen as a panacea for organizational objectives, nonprofits must be judicious in deploying social media, particularly due to resource limitations. Nonprofits deploy many types and styles of digital texts, including social media. Classical rhetorical appeals can be effective means for achieving positive impact in that context. When used correctly, these ‘digital texts’ can be leveraged for maximum engagement with audiences. This study examines both a large, national organization – the National Sexual Violence Resource Center – and a small, regional one – Branch House Family Justice Center – for not only what sort of digital texts are utilized, …


Welcoming Families With Children To Csusb: Making An Intergenerational Difference, Leslie Leach Dec 2021

Welcoming Families With Children To Csusb: Making An Intergenerational Difference, Leslie Leach

Electronic Theses, Projects, and Dissertations

Coming back to school after a gap in your education can be a daunting task. For students with children (SWC), the undertaking has different challenges than their classmates. Providing resources geared towards their success plays a significant role in the student's ability to complete their education. It also allows the SWC to feel a sense of belonging within their institution of higher learning. This project analyzes other California State Universities' family housing programs to advocate a similar program at California State University, San Bernardino. Using the Communication Theory of Identity (CTI) and Organizational Identity (OI), I can illustrate how resources …


Symbolism Or Substance: Factors Influencing Campus Messaging Decisions And Their Alignment With Institutional Values, Laura Herzog Jacobs Dec 2021

Symbolism Or Substance: Factors Influencing Campus Messaging Decisions And Their Alignment With Institutional Values, Laura Herzog Jacobs

Graduate Theses and Dissertations

Historically, institutions of higher education (IHE) have been cautious and slow in making changes. Yet in today’s fast-paced and dynamic world of content availability and information flow generated by 24-hour news cycles and the ubiquity of social media present a challenging reality for colleges and universities in their public relations and communications approaches (Sands & Smith, 2000). Creating a harmonious and agile approach to managing these responsibilities against the backdrop of an incessant flow and public demand for information, including responses to national events often with seemingly little or no connection to the institution, suggested a need to examine the …


Channeling (Com)Passion: Exploring The Strategic Potential Of Internal Communications In Member-Serving Community Nonprofit Organizations, Charis Hanshaw Aug 2021

Channeling (Com)Passion: Exploring The Strategic Potential Of Internal Communications In Member-Serving Community Nonprofit Organizations, Charis Hanshaw

Master's Projects and Capstones

This qualitative research examines the extent to which internal communication within member-serving nonprofit organizations is used strategically to harness the dedication of a nearly all-volunteer labor force and align their efforts to achieve organizational goals. This research focuses on the prototypical nonprofit village model that aims to promote aging in place, healthier aging, and a higher quality of life for older people through a combination of member supports, referrals to affordable aging services, and social and cultural engagement. An established and expanding village organization in California served as a case study. Interviews conducted with highly involved member and volunteer leader …


Corporate Social Advocacy On The Blm Movement: A Content Analysis Of Corporate Responses Via Instagram, Oromidayo Racheal Tunji-Ajayi Aug 2021

Corporate Social Advocacy On The Blm Movement: A Content Analysis Of Corporate Responses Via Instagram, Oromidayo Racheal Tunji-Ajayi

Electronic Theses and Dissertations

Black Lives Matter (BLM) has been a concern in the US since 2013, thereby becoming an increasing interest. Several US corporations’ attention has been drawn to BLM due to its radical strategy on social media to facilitate engagements. Research shows that a company's engagement in activism by taking a stance on socio-political issues often records growth. Also, scholars have focused on corporate responses to BLM through the lenses of the implications or intentions of the brand’s engagement. This study, however, analyzes 236 corporate Instagram BLM posts through the lenses of the attributes of their responses. It is assumed that brand …


Characteristics Of Face-To-Face Communications In Agriculture Marketing And Customer Service, Ashlyn Ussery Jul 2021

Characteristics Of Face-To-Face Communications In Agriculture Marketing And Customer Service, Ashlyn Ussery

Graduate Theses and Dissertations

As communication forms evolve, it is important for business leaders to not only follow the trends, but to be data-driven and make calculated decisions that are beneficial for their businesses. In this qualitative study, the researcher sought to describe how Arkansas Farm Bureau Federation used face-to-face and computer-mediated communication methods to communicate as an organization and the value their employees and members place on each communication method. Uses and Gratifications theory was used to guide this research and evaluate the results. This theory is unique in that it does not describe the effect media has on people, like many human …


Preferred Methods Of Communication Of Millennial Alumni Of The University Of Arkansas’ Agricultural Education, Communications And Technology Department And The Impact Of Brand Community On Potential Philanthropy, Wells William Clark Jul 2021

Preferred Methods Of Communication Of Millennial Alumni Of The University Of Arkansas’ Agricultural Education, Communications And Technology Department And The Impact Of Brand Community On Potential Philanthropy, Wells William Clark

Graduate Theses and Dissertations

Higher education institutions depend upon alumni support (Gaier, 2005). Understanding how those institutions communicate with alumni about methods of financial giving is necessary in securing their support. The concept of brand community, an idea formed through social relationships amongst consumers of a common brand, regardless of location, who acknowledge their overlapping interests and share traditions and a sense of duty related to the brand (McAlexander et al., 2006; Muniz & O’Guinn, 2001), can contribute to desired behaviors such as donations and engagement in alumni groups. Exploration of this concept was conducted in relation to young alumni (those graduating from 2008-2018).The …


Visual Messages Of Conflict Reporting On Twitter: Visual Frames And Ethical Standards, Hasan Karademir Jun 2021

Visual Messages Of Conflict Reporting On Twitter: Visual Frames And Ethical Standards, Hasan Karademir

Theses and Dissertations

This comparative study employs the theoretical frameworks of framing and hierarchy of influences model to analyze the ethical forces affecting journalists on Twitter and simultaneously their visual frames constructed in their images on Twitter. It investigates the portrayal of the Yemen conflict in the personal Twitter accounts of Yemeni journalists who were affiliated with the United States (US) and Qatari news organizations. Several studies have pointed out the graphic war coverage of Arab news organizations whereas scholars argue that US news organizations provide sanitized coverage on war zones (Johnson & Fahmy, 2007; Silcock, Schwalbe, & Keith, 2008; Karniel, Lavie-Dinur, & …


Still Just White-Framed: Continued Coloniality, Hispanic Serving Institutions, And Latin@/X Students, Ilda Guzman May 2021

Still Just White-Framed: Continued Coloniality, Hispanic Serving Institutions, And Latin@/X Students, Ilda Guzman

Ed.D. Dissertations in Practice

Abstract

Throughout the Pacific Northwest there are a total of 12 Hispanic Serving Institutions (HSIs) with an average Latin@/x undergraduate full-time enrollment rate of 33.7 percent. In order to be designated as HSIs, institutions of higher education must have an enrollment rate of 25 percent or more students who identify as Latin@/x. HSIs became recognized in the late 1980s when a small number of higher education institutions enrolled a large number of Latin@/x students, yet did not have the resources to successfully educate the students (Excelencia, 2019). Since then, HSIs have consistently and continuously risen in Latin@/x enrollments. To date, …


"Airbnb Go Home:" Tourism Frictions And Short-Term Rentals In New Orleans, Madeline R. Fussell May 2021

"Airbnb Go Home:" Tourism Frictions And Short-Term Rentals In New Orleans, Madeline R. Fussell

LSU Master's Theses

This thesis examines the concerns and conflicts around short-term rental (STR) properties in New Orleans neighborhoods. Using data from collected from critical discourse analysis, semi-structured interviews and social media posts, this paper analyzes the ways the city of New Orleans, residents of the city, STR hosts, and platforms like Airbnb discuss issues of safety, displacement, rising costs of living, as well as responsible STR practices. To understand the complexities of the issues people, have with short-term rental properties, this project approaches STRs from a housing and gentrification lens to understand the role these properties play within in the daily atmospheres …


Corporate Social Advocacy: Addressing Social Justice In The Age Of Black Lives Matter, Asianna Elston May 2021

Corporate Social Advocacy: Addressing Social Justice In The Age Of Black Lives Matter, Asianna Elston

Electronic Theses and Dissertations, 2020-

This research explores corporate advocacy and support for the Black Lives Matter movement. Using organizational legitimacy theory as a theoretical framework, this research employed thematic analyses in order to study statements issued by Fortune's 50 most admired companies in response to the re-energized Black Lives Matter movement. These statements were studied using thematic content analysis in order to gauge corporate engagement with the movement, as well as indicate themes of authenticity or hypocrisy apparent in the statements. The study revealed major themes of support and authentic engagement, as well as highlighted the missing components that may indicate hypocritical stances to …


Implementing A Food Pantry At Butler University, Brooke Blevins May 2021

Implementing A Food Pantry At Butler University, Brooke Blevins

Undergraduate Honors Thesis Collection

Hundreds of universities across the United States have taken steps to combat food insecurity among their students by opening an on campus food pantry. As the effects of the COVID-19 pandemic brought on many new and unexpected challenges, Butler University made the decision that it was time to open a food pantry on campus to support students who may be struggling to find consistent and affordable food. Through analysis of other university pantries and determining the need of Butler students, the pantry opened in March of 2021 offering free, non-perishable food to any and all Butler students. This thesis outlines …


Jr. And Sr. High At-Risk Students Within Poverty: Formation Of The Mentor-Mentee Program In Addressing Their Needs, John J. Noggle May 2021

Jr. And Sr. High At-Risk Students Within Poverty: Formation Of The Mentor-Mentee Program In Addressing Their Needs, John J. Noggle

Doctor of Ministry Projects and Theses

In the Spring of 2015, I was driving toward Southwest Arkansas to my new appointment at Stamps First United Methodist Church. As I was driving further south on Highway 71, I began to notice how poverty-stricken South Arkansas was. Towns that were once the commercial service centers to their communities contained empty store buildings and little economic life. It was then that I knew that the majority of children in South Arkansas were At-Risk children in poverty. I felt a call in my Spirit to help those in need by developing a plan of action to help them in meeting …


Getting Started: Training Modules For New Employees Of The Uno Bookstore, Abigail Kane May 2021

Getting Started: Training Modules For New Employees Of The Uno Bookstore, Abigail Kane

Theses/Capstones/Creative Projects

The University of Nebraska Omaha (UNO) Bookstore does not currently have an established training program to help new employees integrate into the organization. Inconsistency in training can cause unnecessary stress on employees and management. This capstone project aimed to alleviate some of this stress by creating four training modules specifically tailored to the needs of the organization. A needs assessment was conducted with input from the management team and employees to identify module topics that meet the UNO Bookstore’s exact needs. The following topics were identified: Onboarding Information, Conflict in the Workplace, Inter-organizational Communication, and Use of Technologically Mediated Communication. …


Love In The Time Of Cinema: A Queer Feminist Analysis Of Reviews Of Four Mainstream Queer Films, Corinne Ebner May 2021

Love In The Time Of Cinema: A Queer Feminist Analysis Of Reviews Of Four Mainstream Queer Films, Corinne Ebner

Undergraduate Honors Thesis Collection

From a queer-feminist media studies perspective, this paper performs a qualitative discourse analysis on a large selection of film reviews about the recent queer films Atomic Blonde (2017), Call Me by Your Name (2017), Carol (2015), and Rocketman (2019). Given the historically taboo nature of queer relationships on screen, these films stand out as productions that were widely distributed and critically acclaimed while containing explicit depictions of queer romance and sexuality. This analysis compares reviews of the two films centered around gay (male-male) couples—Call Me by Your Name and Rocketman—to those of films centered around lesbian (female-female) couples—Carol and Atomic …


Perceived Support And Connectedness In Greek-Letter Organizations During The Covid-19 Pandemic, Julia Bishop May 2021

Perceived Support And Connectedness In Greek-Letter Organizations During The Covid-19 Pandemic, Julia Bishop

Honors Theses

The goal of this project is to assess whether or not students involved in the fraternity and sorority life community at The University of Southern Mississippi feel supported and connected in their respective chapters. To understand students’ perspectives in this area, a survey was developed. The survey included questions pertaining to the experiences of Greek-letter organization members with the chapter environment, efforts of chapter leadership, and personal feelings of connectedness during the COVID-19 pandemic. The survey was sent out to all 26 fraternity and sorority chapter presidents at The University of Southern Mississippi, including the College Panhellenic Council, National Pan-Hellenic …


Into The College Classroom, Another Tour Of Duty: A Guide For Instructors Of Veteran Students In Higher Education, Steven Dewalden May 2021

Into The College Classroom, Another Tour Of Duty: A Guide For Instructors Of Veteran Students In Higher Education, Steven Dewalden

Electronic Theses, Projects, and Dissertations

Concepts found in organizational socialization and culturally responsive pedagogy, were used in this project. The focus was on the veteran population who are leaving the unique organizations of the military to transition into higher education. Differences in socialization techniques used by the military and higher education are vastly different and contribute to unique outcomes for the new members. In this project, veterans were represented as a unique culture to consider in the classrooms of higher education as instructors prepare to use a culturally responsive approach to teaching. This project was created using an autoethnographic process using self-reflection through a narrative …


Barriers And Enablers To Building Entrepreneurial Ecosystems As Perceived By Change Agents In The Workplace, Shanda Barrett May 2021

Barriers And Enablers To Building Entrepreneurial Ecosystems As Perceived By Change Agents In The Workplace, Shanda Barrett

Dissertations

This study explores factors that influence entrepreneurial ecosystems. Clifton (2010, 2015) recommends entrepreneurship, better business models, and new business startups as a solution for economic renewal in the United States and specifically identifies disengaged workers and low-energy workplaces as the starting point. The recommendation does not address how to make workplaces conducive to entrepreneurial activity, nor does the recommendation address how to engage entrepreneurial employees.

Existing literature outlines the known tensions between theory, anecdotal evidence, and the professional practice of building entrepreneurial ecosystems. To date, the term entrepreneurial ecosystem exists as a metaphor in the extant literature. While scholars have …


Exploring Missional Partnership Practices Between The Littleton Church Of Christ And Her Peruvian Missionary Partners Through Dwelling In The Word, Justin L. Thompson May 2021

Exploring Missional Partnership Practices Between The Littleton Church Of Christ And Her Peruvian Missionary Partners Through Dwelling In The Word, Justin L. Thompson

Doctor of Ministry Theses

This Doctor of Ministry thesis presents the results of a project in which twelve individuals from two churches on two continents (North and South America) came together via video conference to explore missional partnership practices. These two churches connected through a common missionary and utilized a spiritual discipline called Dwelling in the Word to cultivate relationships, thereby creating a pathway to shared discovery of partnership practices. The problem I identify at the beginning regards transactional partnership, which commonly propels churches toward relationships that treat the other as unequal partners through unilateral, top-down interactions. In response, I present a perichoresis-inspired …


Investigating The Role Of Social Capital And Everyday Communication In Campus Community Resilience During The Covid-19 Pandemic, Kaleb A. Turner May 2021

Investigating The Role Of Social Capital And Everyday Communication In Campus Community Resilience During The Covid-19 Pandemic, Kaleb A. Turner

Graduate Theses and Dissertations

This thesis investigated the role of social capital and everyday communication in campus community resilience capacities during the COVID-19 pandemic. This study conceptualized the university community as a micro-community that experienced sharp disruption as a result of the COVID-19 pandemic. In the same way that traditionally conceptualized communities harness communication to build resilience, this study provides evidence that micro-communities, such as the university campus, have the same potential. Focus groups with students, faculty, and staff, as well as one-on-one semi-structured interviews with students, resulted in 557 pages of single-spaced transcripts that provided rich data to understand this community resilience context. …


When The Victim Becomes The Accused: A Critical Analysis Of Silence And Power In The Sexual Harassment Case Of Dr. Christine Blasey Ford And Supreme Court Justice Brett Kavanaugh, Erendira Torres May 2021

When The Victim Becomes The Accused: A Critical Analysis Of Silence And Power In The Sexual Harassment Case Of Dr. Christine Blasey Ford And Supreme Court Justice Brett Kavanaugh, Erendira Torres

Electronic Theses, Projects, and Dissertations

The purpose of this study was to investigate whether silence was performed as an act of submission or power in the sexual harassment case of Dr. Christine Blasey Ford and Supreme Court Justice Kavanaugh in 2018. Additionally, this study was concerned with how gender role expectations were communicatively represented throughout the hearing. This qualitative case study took a Critical approach through a Feminist Poststructural lens, navigating through concepts such as: discourse, silence, and gender as a cultural construct.


Development Of A Grant Writing Seminar And Workshop Using Explicit Creativity Models, Processes, And Tools, Kim G. Zanti May 2021

Development Of A Grant Writing Seminar And Workshop Using Explicit Creativity Models, Processes, And Tools, Kim G. Zanti

Creativity and Change Leadership Graduate Student Master's Projects

This project is the development of a grant writing seminar and workshop. I reference arts and culture organizations throughout, as this is my area of expertise. Yet much of the learning, and the organization of resources and information, is useful and transferable to small and mid-size health and human services, science, and other organizations. I will offer these sessions to adult and advanced high school learners. I develop the seminar and workshop using the the 4P’s Model of Creativity (Press, People, Process, Environment), Torrance Incubation Model (TIM), and key aspects of the Creative Problem Solving (CPS) process, enhanced by Foursight …


Program Evaluation Of Restorative Practices At One Elementary School, Nicholas X. Samuels May 2021

Program Evaluation Of Restorative Practices At One Elementary School, Nicholas X. Samuels

Dissertations

The rationale for this study was to evaluate the use of restorative practices at One Elementary School. During this evaluation process, I sought to discover the pros and cons of the Restorative Practices program being implemented at this school. Additionally, I sought out responses to my secondary/sub-questions to discover ways that the program’s effectiveness could be enhanced. Furthermore, my desire was to discern the effects that the program’s implementation had on the school's African American/At-Risk population. The data embedded within this study reflects the results of the Restorative Practices program implementation. My findings support the efficacy of Restorative Practices at …


Best Practices For Voter Engagement Within Higher Education, Alyssa Tomins Apr 2021

Best Practices For Voter Engagement Within Higher Education, Alyssa Tomins

Honors Projects

It is imperative that higher education institutions learn more about how to recruit members of younger generations to participate in future elections. Young people have historically voted at low rates, but that trend has started to change in recent years as more resources are being devoted to voter engagement among young people. This leads to the interest of understanding what best practices and strategies have academic institutions utilized to advance voter engagement on their campuses. This qualitative study analyzes these best practices and strategies at 84 colleges and universities, all of whom are members of The Andrew Goodman Foundation Vote …


How Exemplary Industrial Production Managers Lead Successfully Through The Turbulence Of The Covid-19 Crisis, Wendi Fast Apr 2021

How Exemplary Industrial Production Managers Lead Successfully Through The Turbulence Of The Covid-19 Crisis, Wendi Fast

Dissertations

Purpose: The purpose of this phenomenological study was to discover and describe behaviors that exemplary industrial production managers in organizations practice to lead their organizations through the turbulent times of COVID -19 using the leadership attributes of personal temperament, concern for the collective interest, resilience, and moral purpose.

Methodology: This qualitative study used a phenomenological research design. Data was collected from 10 interviews of industrial production managers and artifacts collected to discover and describe behaviors that industrial production managers in manufacturing organizations practice to lead their organizations through the turbulent times of the COVID-19 crisis.

Findings: The study revealed 27 …


How Exemplary Industrial Production Managers Lead Successfully Through The Turbulence Of The Covid-19 Crisis, Wendi Fast Apr 2021

How Exemplary Industrial Production Managers Lead Successfully Through The Turbulence Of The Covid-19 Crisis, Wendi Fast

Dissertations

Purpose: The purpose of this phenomenological study was to discover and describe behaviors that exemplary industrial production managers in organizations practice to lead their organizations through the turbulent times of COVID -19 using the leadership attributes of personal temperament, concern for the collective interest, resilience, and moral purpose.

Methodology: This qualitative study used a phenomenological research design. Data was collected from 10 interviews of industrial production managers and artifacts collected to discover and describe behaviors that industrial production managers in manufacturing organizations practice to lead their organizations through the turbulent times of the COVID-19 crisis.

Findings: The study revealed 27 …


#Clickbait: Social Media, Attraction, And Relational Development, Albani I. Berryhill Apr 2021

#Clickbait: Social Media, Attraction, And Relational Development, Albani I. Berryhill

Honors College Theses

In the age of social media networking and online dating, interpersonal communication has evolved. Today’s young adults have grown up during the evolution of social media. Social Penetration Theory (SPT) proposes that interpersonal relationships develop through self-disclosure (Punyanunt-Carter, 2019). As we move from public to more private information in the process of self-disclosure, we develop deeper and closer interpersonal relationships. The purpose of this study is to analyze attraction, perceived authenticity, and relational development on social media through the SPT lens. I argue that Twitter is a popular social media platform that encourages user authenticity and that social media users …