Social and Behavioral Sciences Commons^™

Shifting Identities: Professorial Identification During Covid-19, Anthony Survance

Masters Theses & Specialist Projects

Building on existing studies of identification, this paper melds crisis research with studies of identity to understand how crises influence workplace identities. To accomplish this, the study addresses two research questions: (a) How are professors’ identities enacted during the COVID-19 crisis? And, how, if at all, does university rhetoric shape the enactment of identity during the COVID-19 crisis? This paper uses qualitative methods to get rich descriptions of professorial identities allowing research to get at the heart of how changes during the pandemic affected professors’ organizational, personal, professional, and workgroup identities. Overall, this study shows the pandemic encouraged professors to …

Organizational Dissent: The Implications Of Race And Dissent Outcomes, Siera N. Bramschreiber

Masters Theses & Specialist Projects

Dissent, the public expression of a minority perspective, is valuable to organizations due to its connections with improving decision-making processes within teams. The current study sought to integrate what is known about diversity in thought and diversity in people and how this influences the dissent process. Specifically, I examined if positive perceptions of dissenters (i.e., worthy of respect or courageous) differ based on the race of the dissenter. Second, I examined if stories of successful articulated dissent influence subsequent willingness to dissent. In developing a scenario to manipulate dissent outcomes ranging from negative outcomes (i.e., hostility) to positive outcomes (i.e., …

From Coalescence To Bureaucratization: Veganuary’S Use Of Rhetorical Strategies On Social Media, Sabrina A. Carr

Masters Theses & Specialist Projects

Social movement plays an integral part in how our society makes progress and changes overtime. With the birth and adoption of digital technologies comes new and unique opportunities for social movements and social movement organizations to make further progress and accomplish its goals. This study uses the foundations of organizational identification and values advocacy to evaluate the rhetoric of a specific organization within the vegan movement, Veganuary, and shows how this organization utilizes various strategies on its social media platforms to grow as an organization over a six-year time period. Specifically, I argue that Veganuary was able to move from …

"Woman Problems": Superior-Subordinate Communication Of Endometriosis, Mary Madison Lyons

Masters Theses & Specialist Projects

The purpose of this study is to understand how working women with endometriosis communicate with their superiors about their chronic health condition. An interpretative approach was taken through the use of semi-structured interviews. Data were analyzed by using a constant-comparison method of thematic coding, resulting in three themes that answered the research questions. The findings revealed that working women communicate about endometriosis with their superiors via a dialectical tension of openness and closedness. Women perceived the outcomes of disclosure positively and negatively, but the anticipated outcomes were highly prevalent. Relational closeness between superior and subordinate was a key factor in …

Plcs And Shifting School Culture: A Case Study, Ashley R. Gorman

Masters Theses & Specialist Projects

The purpose of this action research was to effectively measure and evaluate the extent to which implementing professional learning communities in a high school setting can shift the school toward a more collaborative culture. Additionally, the study set out to aide school leadership in analyzing their role in designing and implementing PLCs so that they might make informed decisions regarding PLCs for collaborative school culture and improvement in the future. Data was collected utilizing staff surveys before and after the implementations of PLCs. Additionally, a focus group of staff was interviewed and provided feedback regarding PLCs and the role of …

Making ‘The Ask’ To Internal Stakeholders: The Influence Of Organizational Identification On University Faculty And Staff Giving, Lora Haley Ashley

Masters Theses & Specialist Projects

The purpose of this study was to explore faculty/staff identification with their employing university and how that, in turn, may influence their decision to financially support the institution, or not. This study employed a case study approach and a mixed methods research design utilizing both qualitative and quantitative data. An online survey using Cheney’s (1982) Organizational Identification Questionnaire measured faculty/staff members’ identification with the organization and with their specific departments. The survey also collected data on faculty/staff past charitable giving. Following the survey, qualitative focus groups and interviews were conducted with faculty/staff members to explore what factors contributed to their …

Portion Control: An Examination Of Organizational Control And Male Athlete Eating Disorders, Katie Lever

Masters Theses & Specialist Projects

Eating disorders (EDs) are strikingly common among American adults. Past research has indicated that athletes in general are particularly vulnerable to developing EDs due to media pressure, athletic drive, and the population’s proclivity to perfectionism. Most ED research, both in athletic and non-athletic populations, is female-focused, as women are more likely to develop EDs. However, men are still susceptible to develop EDs and are understudied.

Links between lack of autonomy and EDs exist in familial settings, but have yet to be applied in organizational settings. This quantitative thesis sought to bridge a research gap by assessing ED levels in male …

Between Words And Deeds: Diverse Voices And The Communicative Constitution Of Diversity, Scott E. Branton Ii

Masters Theses & Specialist Projects

While diversity is widely discussed throughout management literature, the impact of diversity management on diverse organizational members remains exceedingly sparse. Furthermore, the present case study uses a communication centered approach to address how diverse faculty member’s organizational experiences with diversity align with an academic institution’s publicly stated values of diversity. Through a critical interpretive lens, 15 semi-structured, in-depth interviews of diverse faculty members were conducted at a medium sized, Southern university (“Southern U”). Findings suggested that contradictions were heavily embedded into Southern U’s diversity communication resulting in a host of paradoxical tensions for diverse faculty members. This study explored the …

The Liberty Counsel's : An Ideographic Analysis, Daniel M. Chick

Masters Theses & Specialist Projects

Ideology is a powerful means of persuasion in contemporary audience appeals. Through the means of ideographic and fragmentary analyses provided by Michael Calvin McGee (1980, 1990) and Saindon (2008), I examine the rhetorical appeals made by the Liberty Counsel, an evangelical Christian organization, which provides legal counsel for cases regarding “religious liberty.” Through an ideographic and fragmentary analysis, I conclude that the Counsel utilizes the ideograph as a superseding means of denoting its ideology. Further, I argue that is the ideograph that represents the ontological nature of the organization’s philosophy and serves as the guiding principle for many of the …

Crisis Of Man To Crisis Of Men: Ray Rice And The Nfl's Transition From Crisis Of Image To Crisis Of Ethics, Heidi E. Sisler

Masters Theses & Specialist Projects

Using typologies by Benoit (1995), Seeger (2006), and Heath (2006) this study argues that when an organization encounters multiple complications (e.g., perceived guilt, magnitude of harm, nature of the victims, etc.) compounding a crisis situation, that the organization’s best course of action is to employ atonement rhetoric. Second, this study also argues for the inclusion of a new best practice in crisis communication, which highlights the importance of organizations to recognize the impact visual evidence, especially video footage, has on complicating crisis response while also increasing demand for an appropriate and timely response. To do this the study uses the …

Using Critical Incidents: The Development Of A Behaviorally Based Training Program For Supervisor Citizenship Behavior And Feedback Skills, Jody J. Lecheler

Masters Theses & Specialist Projects

It has been argued (Greer, 2013) that supervisors are a critical component in organizational effectiveness. Supervisors are required to hold many roles within the organization (Evans, 1965). Specifically, employees often see supervisors as representatives of the organization, while the organization depends on supervisors to maintain production (Greer, 2013). Many supervisors also fill a variety of other organizational roles such as mentor, trainer, motivator, disciplinarian, evaluator, and leader (Evans, 1965). For these reasons, effective supervisors are crucial to organizational success. The present study developed a behaviorally based training program for supervisors for a poultry processing organization. The training program content included …

Organizational Change In Volunteer-Based Organizations: Communication Change Strategies In Church Congregations, Daniela Viviana Fuentes Riffo

Masters Theses & Specialist Projects

The current study fills a gap in the communication and management literature by providing additional insight regarding the effective communication strategies used by church leaders during organizational change. The researcher sought to find out how beliefs held by church members predicted their receptivity to change and their intent to leave their organization. Participants from diverse church denominations (N = 208) completed an online survey questionnaire asking them to think about a particular change they had experienced in their current or former church. The results of statistical analysis showed: (a) Church members´ beliefs regarding discrepancy, efficacy, principal support, and valence, positively …

Tensions And Metaphors In Higher Education Fundraising Profession, Jessica Martin Carver

Masters Theses & Specialist Projects

This research examined the language used by higher education development professionals, specifically similar and dissimilar tropes and how they shape the perception of those development professionals. By studying these linguistic devices, insight is provided into this particular occupation and the effects these devices have on perceptions and interpretation. The findings in this study could help to produce more skilled communicators in the field and could be used as a framework to study other professional positions. Semi-structured interviews were conducted to gather data from twelve participants, and the data was then analyzed through thematic analysis. Findings revealed the types of metaphors …

An Examination Of Online Volunteers' Organizational And Work-Group Identification And Intent To Leave: A Case Study Of Ocef, Wei Huang

Masters Theses & Specialist Projects

This study examined the relationships among organizational identification,work-group identification and intent to leave of online volunteers in a nonprofit organization—OCEF. A total of 245 participants completed the online questionnaire. Consonant with previous research findings, organizational identification and work-group identification has positive relationships; however, the hypothesis that both organizational identification and work-group identification negatively predict intent to leave of online volunteers was not supported in the present study. Furthermore, the level of organizational identification and work-group identification of online volunteers were high, but did not have difference in this study.

Making Good: An Exploratory Study Of The Socialization, Identity, And Sensemaking Of Mission Trip Volunteers, Katelin Frederick

Masters Theses & Specialist Projects

This research explored how mission trip volunteers assume various roles throughout their volunteer experience. By seeing the various roles that emerge in mission volunteer work, the identities that they construct based upon these roles are revealed. Discovering the ways in which these roles and constructed identities affect the way that mission trip volunteers could potentially help colleges improve their recruitment messages and distinguish themselves from other institutions. Semi-structured interviews were conducted to obtain data from the participants, and the data were analyzed through a thematic, constant comparative method. Findings revealed the types of stories heard from other mission trip volunteers …

"Now Imagine You're One Of Them": Using Serious Games To Induce Identification With Out-Groups, Ganer L. Newman Iv

Masters Theses & Specialist Projects

The purpose of this study was to expand our understanding of the utility of identification in the reduction of out-group derogation. Specifically, this research examined the extent to which individuals can be persuaded to identify with members of a perceived out-group, particularly through the use of online games. Spent is an online, point-and-click game that places users in the role of the working poor. Spent was used to test the potential of serious or prosocial games to increase players’ identification with a group of people who are often on the fringes of social acceptance. Specifically, this research (a) developed a …

An Exploration Of College-Related Memorable Messages, Ashley Yvonne Miller

Masters Theses & Specialist Projects

This research explored how memorable messages and formal (official) university messages work together to inform and influence students’ college choices. Recognizing the ways in which university-constructed and other memorable messages influence students’ choice of college could potentially help colleges improve their recruitment messages and distinguish themselves from other institutions. Semi-structured interviews were conducted to obtain data from the participants, and the data were analyzed through a thematic, constant comparative method. Within the context of higher education, findings revealed students’ perceptions of memorable college-related messages, the sources of memorable college-related messages, the characteristics that increase the likelihood that students will recall …

Family Communication Patterns: Can They Impact Leadership Styles?, Suthida Prasitthipab

Masters Theses & Specialist Projects

A plethora of studies has worked on family communication and leadership separately. Little research has combined these two components although they both relate to personality characteristics and communication styles. Therefore, this thesis investigated correlations between leadership styles and family communication patterns during childhood. Two hypotheses were proposed representing the relationship between conformity orientation and task leadership, and between conversation orientation and relation leadership.

Faculty, non-academic staff, and students in leadership positions from Western Kentucky University were samples of this study. They completed a questionnaire voluntarily. Family communication pattern scale and Leadership Behavior Descriptive Questionnaire were used in the survey. Pearson …

Burning Down The House: Emotional Labor, Burnout And Real Estate Sales Professionals, Laura Cooley Rawlins

Masters Theses & Specialist Projects

The purpose of this study was to investigate the influence of emotional labor on instances of burnout by specifically focusing on real estate sales professionals. The Bureau of Labor Statistics (2008) cites the purchase or sale of a home as one of the most substantial and complicated financial events most people ever experience, thereby magnifying the challenges of work and communication in the real estate sales profession and providing a rich framework for understanding the concepts of emotional labor and burnout. A three part questionnaire focused on emotional labor and burnout was distributed to 450 real estate sales professionals in …

Comparison Of Distributed Versus Collocated Command Group Collaboration Performance, Christopher Van Fultz

Masters Theses & Specialist Projects

The transformation of the United States Army to a combat force capable of operating successfully on future battlefields requires the leveraging of digital communication capabilities to support distributed battle command. The purpose of this study is to investigate collaborative command group planning performance in traditional face-to-face (collocated) and geographically dispersed group (distributed) conditions. The Reactive Planning Strategies Simulation (REPSS) system was developed to provide a realistic group planning task supporting empirical estimates of planning process and performance outcome success, measured in this context as delivery rate of humanitarian supplies. Results indicate that synchronization scores were not significantly different between conditions; …

Socio-Technical & Team Management Theory At A Greenfield Site, Macon Brown Iii

Masters Theses & Specialist Projects

The purpose of this research project is to answer the question, "How and with what effects does Logan Aluminum, Inc. translate and implement the principles of socio-technical and team management theory into its organizational culture and operational activities?" To answer this question the researcher first examined the literature related to those theories and then conducted on-site interviews and ethnographic research to witness their implementation. The researcher found strong evidence to prove the validity and accuracy of many of those theories when practiced in an organizational setting. Theories particularly proven were those relating to the necessity of constant training, the role …

From Authoritarian To Participative Management & Back Again: A Field Study Of The Effects Of Employee Participation In A Manufacturing Setting, William Pierce

Masters Theses & Specialist Projects

This study consists of two surveys administered sixteen months apart in a large (1000 employee) Fortune 100 organization which was sold to a Japanese company during the period under study and underwent several other chaotic changes. The purpose of the study was to assess the perceived differences brought about by training and participation. Six factors that were assessed for differences were: productivity, communication, employee participation, work teams, management leadership, and mergers/acquisitions.

Results were compared from the two time periods across all six factors. Productivity and communication proved statistically significant at p(.05, while employee participation and work teams prove statistically significant …

Identification Of Training Needs: A Focus Group Interview/Q-Sort Methodology, Michele Erb

Masters Theses & Specialist Projects

In light of research that suggests that formal needs analysis leads to efficient and productive training programs, managers and a sampling of non-management employees from a mid-size manufacturing company participated in a needs assessment to determine future training needs for the company's mangers. The information was collected through focus group interviews and a Q-sort technique was developed to categorize the issues raised in the interviews. The categories of training issues and related concerns identified as a result of the focus group interview process were compared to a list of training topics generated by managers through an informal survey prior to …

An Exploratory Study Of Organizational Trust & Its Multiple Dimensions: A Case Study Of General Motors, Kerry Hart

Masters Theses & Specialist Projects

Over 1700 employees of the General Motors Corporation defined trust and described personal work experiences that affected their trust toward the organization. These employee comments were factor analyzed to determine the dimensions of organizational trust. An instrument was developed from employee comments to measure the level of trust in a GM location. With the level of trust quantified, the demographic effects on trust and the relationship between trust and management's communication effectiveness were investigated.

This approach provided new knowledge of trust in an industrial environment. Three dimensions of organizational trust were identified: Openness/Congruity, Shared Values, and Autonomy/Feedback. Age, length of …

An Exploration Of Nonbroadcast Television, Betty Conrad

Masters Theses & Specialist Projects

In this thesis, I have focused on the uses of video, or nonbroadcast television, as an instructional tool within three different contexts, i.e., the uses of video in medical, corporate and industrial settings.

Within this exploration, several problems have come to light. First, there is a need for higher education to train students in the field of nonbroadcast education, not only for broadcast students and new career opportunities, but also for students of business, medicine, art, and other career areas. As the uses of video become more widespread, so it becomes necessary to educate those who are likely to come …

A Comparison Of Perceived Employee Satisfaction With Downward Communication Within Department Stores In Cities Of Varying Size, Karen Attig

Masters Theses & Specialist Projects

Three retail department stores of varying size were compared to determine if store size affected employee attitudes toward downward communication. Chi-square and multivariate analyses were used to determine results based on a questionnaire administered to employees within three department stores. Employees within the small department store were found to be less satisfied with the communication received from their store manager than were employees in the medium size and large department stores. Employees within the large department store were found to be more satisfied with downward communication than subjects from other stores.

A Survey Of Selected Corporate Practices Which Influence Exit Interviewing Techniques Among Kentucky Manufacturing Firms, Barry Landis

Masters Theses & Specialist Projects

The purpose of the present study was to examine organizational practices related to exit interviewing techniques. Prior research has neglected the study of the variables which cause the use of the exit interview to fluctuate, focusing rather on the study of the validity and format of the exit interview. The present study, by means of a questionnaire, cross-tabulated certain independent variables with the dependent variables contained in the questionnaire and found that at least three independent variables significantly affected use of the interview: (1) the size of the company (2) unionization of the company and (3) the annual turnover rate …

Predictive Correlates Of Adoption Behavior In A Social Context: A Multiple Discriminant Analysis, Robert Brady

Masters Theses & Specialist Projects

Working from a communication theory paradigm and from previous literature, the purpose of this study was to empirically examine significant receiver correlates which predict adoption behavior of Sigma Nu Fraternity on three campuses. Drawing from past research, the present study utilized a unique combination of social and communication variables as predictors of fraternity membership. A stepwise multiple discriminant analysis using five factors derived from the thirteen independent variables yielded a highly significant three factor discriminant function (p < .001) which explained 46.65 percent of the common variance in adoption/non-adoption behavior of Sigma Nu. The significant factors were labeled peer group behavior, parental economic support, and social attitudes. Based on intuitive interpretation features of the data, the researcher suspects that adopters are more socially oriented, have a wider variety o: friends, are less dependent on parental economic support, and exhibit higher scores on measures such as self-esteem, liberalism, conservatism, and the need for identification with groups.

Corporate Warfare Or Corporate Kinship? The Effects Of Military & Familial Metaphors On Japanese & American Organizational Culture, Joan Flora

Masters Theses & Specialist Projects

This study was undertaken to determine the dominant cultural metaphors at work in American and Japanese organizational culture, to examine the ways in which each society interprets these metaphors, and to assess the importance of the metaphors relative to intercultural communication. Using a combination of qualitative content analysis, rhetorical criticism, contextual analysis, and non-participant observation, two of the most dominant metaphors in both cultures, business-as-war and business-as-family, were discovered and examined. The research data comes from a variety of books, scholarly and popular articles, pamphlets, unpublished papers, films, and miscellaneous documents. These materials cover many disciplines: communication, history, popular culture, …