Social and Behavioral Sciences Commons^™

In-Person Vs Telephonic Interpretation: A Case Study From The Perspective Of Providers And Interpreters At A Virginia Free Clinic, Lucy Cummins

Honors Theses

High-quality medical interpretation is critical to ensuring that patients with limited English proficiency, a rapidly growing group in the US, receive equitable care. Today, as federally-funded hospitals and clinics are legally required to offer language services, a myriad of interpretation options are available and used by providers across the country, including both telephone and in-person interpreters. Though these two options both allow for translation of dialogue between patients and providers, they differ in the communicative and interpersonal experiences they offer.