Social and Behavioral Sciences Commons^™

The Impact Of An Employee Involvement Program On Service Quality In A Nursing Home Organization, Diane Catanzaro

Psychology Theses & Dissertations

The purpose of this research was to investigate the effects of an intervention involving employee participation in decision making and behavior modeling training on quality of service. Subjects were nursing aides in two similar nursing home facilities operated by a medium-sized long-term care organization. Participation in decision making involved weekly meetings using a quality-circle-type problem-solving process to develop suggestions for improving quality of service to residents and their families. Behavior modeling training was used to teach interpersonal skills necessary for handling a customer complaint. Service quality was assessed through family, resident, and supervisor ratings of nursing aide service behaviors. The …

The Relative Effectiveness Of Programmed Instruction Versus The Lecture And Discussion Method On The Assessment Skills And Reporting Patterns Of Child Abuse And Neglect Among Undergraduate Nursing Students, Pamela Valleria Wilson Hammond

Theses and Dissertations in Urban Services - Urban Education

The problem studied in this investigation was whether different instructional methods could increase the assessment skills and affect reporting patterns of child abuse and neglect among undergraduate students majoring in nursing.

Two hundred and nineteen nursing students were selected for inclusion in the study from two urban universities located in Hampton Roads, Virginia. The sample was predominantly female (91.3%), African-American (79.9%) and mostly under 25 years of age (67.1%).

A programmed instruction manual, Child Abuse and Neglect, a pretest booklet, and a posttest booklet were developed specifically for this research. The pretest booklets and posttest booklets contained vignettes and questions …