Social and Behavioral Sciences Commons^™

Project Renew Worcester, Danni Yue, Amy Zhang, Jing Han, Omid Ashrafi, Yiming Xu

School of Professional Studies

n The client for this capstone project is RENEW Worcester which is a fledgling solar power project whose main goals are to bring renewable energy in the form of solar power into local, primarily low-income communities and are committed to the mission of making the transition off of fossil fuels to clean, renewable power. Based in Worcester, Massachusetts, they are a local chapter of Co-op Power which is a consumer-owned sustainable energy cooperative (co-op) made up of numerous different local chapters all over the New England area as well as the state of New York. The problem that we will …

Technology And The American Criminal Justice System, Taylor Hunt

Information Systems Undergraduate Honors Theses

The American prison population has grown to over 2.3 million citizens incarcerated (“United States of Incarceration,” 2016) and there are more than 900,000 police officers in the nation (“Law Enforcement Facts,” n.d.). These over 3 million people use technology every day in either their work or incarcerated lives. As the effectiveness of the criminal justice system is being questioned, now is the time to perform an assessment of the technology used and make technological recommendations to lower crime, incarceration, and recidivism rates simultaneously. To obtain that technology assessment, a student research study was conducted and consisted of research and interviews …

Study On Recovery Of Bad Social Media Reviews In The Hospitality Industry Using Project Management Principles, Franck Legrand

Dissertations and Theses

This research is about hotel guest recovery on social media. Whenever a guest has a bad experience during their stay, they share their opinion on social media. Negative reviews can damage hotel’s performance. This research seeks to gather information on the expectations of guest based on their personal experiences. Answering guests’ complaints on social media is a difficult task, as it requires an understanding of each guest personality traits. This thesis develops a methodology in order to understand the personality of guests, provide a clear response to answer the guests feedback on social media, help hotel managers to regain trust …

Soft Skills Influence In Project Managers In The Cloud Space, Katherine Silva

Dissertations and Theses

In technology companies, Project Managers (PM) are being required to develop a set of soft skills, in addition to their technical expertise, in order to positively influence project’s outcomes and succeed in their professional careers. New technologies known as “Cloud”, “Cloud computing”, and “Cloud technology” are being adopted by companies to organize their projects with top technology, and their people with the skills required to work with them. The present work examines academic research and available literature associated to the soft skills related to project management and project managers in the Cloud space in order to identify the top soft …

Bim And Project Management In Aec Industry, Nazanin Kamyab

Dissertations and Theses

Building Information Modeling has altered project managers’ role in architecture, Engineering and Construction (AEC) industry. In theory Building Information Modeling (BIM) has promised the project managers to enhance communication and collaboration aspect of managing their projects, thus increasing the efficiency and success rate of the AEC industry projects. However, in real world application, project managers had challenges and barriers with BIM implementation into their processes. This study intends to highlight the main characteristics of the BIM, its benefits, barriers and risk management capabilities to elaborate on why BIM adoption has been slower than anticipated. Based on quantitative data collection through …

Applying The Agile Mechanism In The Clinical Trails Domain For Drug Development, Jitendrakumar Narola

Dissertations and Theses

The current speed of economic growth has greatly affected the means of pharmaceutical organizational operations in the establishment of clinical trials. Pharmaceutical organizations are looking for ways to increase customer experience and reduce costs of production in the process. The customer experiences can be increased by creating a forum for active participation during the processes of the establishment. Equally, the costs of production and conducting research study can be ensured through the reduction of reworking chances. Through the creation of this experience, the effectiveness of the clinical trials needs to be properly created. Traditionally, organizations used waterfall methodology in the …

Internet Of Things (Iot) And Changing Face Of Project Management, Vikram Singh Prasher

Dissertations and Theses

Internet of Things (IoT) or Industrial Internet is a modern day catchword, which over the past few years has tremendously impacted numerous aspects of almost-all the advanced technology fields. IoT framework envisions transforming the everyday objects into intelligent systems, while working under a common infrastructure and by connecting the global network of devices and machines over the internet. Based on many underlying interdisciplinary ecosystems, like sensor network, embedded systems, big data platforms, cloud computing and service-oriented architecture; IoT projects are non-traditional in many ways. Such projects involve research and development phase, more technical work, are lengthy, require advanced skill sets …

Risk Management In Telemedicine Projects In Healthcare, Shalini Sakinala

Dissertations and Theses

Telemedicine could fundamentally change health care in the United States by delivering treatments using telecommunications platform. The primary purpose of the proposed study is to identify the various risks involved in Telemedicine projects in healthcare, find out their causes and explore the ways in which the risks can be mitigated. This approach has been a striking evolution in the current healthcare sector. Telemedicine is hugely successful in the operations of the organization. Inspite of the huge success ratio, there are certain risks associated with Telemedicine which needs to be managed. The Literature review on Telemedicine was conducted in three core …

The Role Of Project Management In Fostering Creativity: Towards Successful Architectural Design Projects, Angeliki Giannoulatou Destouni

Dissertations and Theses

The present study aims to identify best practices for project management, which can reinforce creativity in architectural design projects. Although creativity is a critical component of any successful design process, there is no existing literature or systematic documentation of what project management can do to cultivate it within an architecture work environment. Therefore, this research first explores existing theories and bibliography to define creativity and its conducive factors, and draw some hypotheses on the potential contributions of an architectural project manager. The validity of these hypotheses in practice is then tested through a survey, which mostly confirmed and expanded them. …

Key Competencies For Project Managers: An Empirical Study, Sahil Sandhu

Dissertations and Theses

Extant project management literature on the factors that impact the success of projects suggests that the traits, competencies and leadership style of project managers positively impact project success. Despite this understanding, the key competencies and personality traits of projects managers is an under-researched area. While some studies are available that examine whether a particular behavioural trait of the project manager improves his / her efficiency, few studies prepare a list of the key competencies/traits of successful project managers. Given this consideration, the present study aims to prepare a comprehensive list of the traits/qualities of a project manager crucial for project …

Study Of The Impact Of Team Morale On Construction Project Performance, Adrian Gerard Saldanha

Dissertations and Theses

The moral of project teams is an important factor when considering the performance of project teams(Dye, 2011) (Yang, Liu, & Fellows, 2010). Morale can be influenced and project leadership has an important role to play in how people work in teams (Gauvreau & Belout, 2004). In research studying the performance of teams working on technology projects, it was learned that an organizational work environment that satisfies the personal and professional needs of individuals has a strong effect on team cooperation and drives team performance (Thamhain, 2004). In a study performed by the US military (Mael & Alderks, 1993), it was …

My Choice Greens, Alina Zulfikarova, Amelia Mohr, Hesi Zhang, Ruiqi Huang, Sean Tatar, Yuhao Zhou, Zijun Zhou

School of Professional Studies

My Choice Programs for Independent Living is a nonprofit in Worcester, Massachusetts that helps individuals with special needs. In 2016, My Choice Programs added a branch to their organization called My Choice Greens. My Choice Greens is committed to growing fresh produce in their hydroponic farm. The profit generated from selling their vegetables is put back into direct programming for My Choice Programs. My Choice Greens is the first hydroponic farm in Worcester, but unfortunately not many people are aware of their program. Also, since they are a small nonprofit, they do not have sufficient funding or resources to market …

Optical Heritage Museum: An Interactive Touch, Connor Guerin, Ankur Halwai, Jinzhao Liu, Qi Liu, Yangjing Wang, Yashaswini Bharti

School of Professional Studies

Optical Heritage Museum (OHM) was established in 1983 with the aim to preserve, promote and display historical artifacts of the optics industry and educate all of its vital role optics has played in societal development. Over the years, the museum has grown in its physical space along with exhibit development to engage audiences in innovative, effective methods. Clark University’s School of Professional Studies department and curator of Optical Heritage Museum, Mr. Whitney’s Whitney, have establish a collaboration that has spanned over two semesters with the goal to support and aid in improving OHM. Our capstone group was assigned the task …

Epoca House: The Implementation Strategy, Courtney Thomas, Yaffa Fain, Shuxiao Teng, Mingjun Xie

School of Professional Studies

This capstone report provides a written strategic implementation plan for EPOCA House. EPOCA, Ex-Prisoners and Prisoners Organizing for Community Advancement, is a non-profit dedicated to creating better resources and opportunities for prisoners and ex-prisoners in Worcester. The organization’s most recent initiative, EPOCA House, is a transitional facility that will provide reentry services and temporary housing to ex-offenders in and around the Worcester area. Recently, Massachusetts passed a comprehensive criminal justice reform bill that will dramatically reduce the number of people being incarcerated; however, little attention is focused on what will happen to individuals after they leave prison. At the same …

Canine For Disabled Kids Awareness Campaign Research And Implementation Plan, Jiamin Gu, Kendall Harcourt, Chang Liu, Kiamu Liu, Jemmie Tejada

School of Professional Studies

According to the Americans with Disabilities Act (ADA) service animals are: “dogs that are individually trained to do work or perform tasks for people with disabilities” ( ADA, 2015). On the other hand, emotional support animals are: “dogs that provide comfort and support in forms of affection and companionship for an individual suffering from various mental and emotional conditions.” In addition, an emotional support animal is not required to perform any specific tasks for a disability like service dogs are (Ibid).

The ADA limits the number of questions that can be asked to protect the privacy of utilizers. In fact, …

Adult Learners: A Targeted Marketing Approach, Sarah Baldelli, Camilo Botero, Camille Ferreol, Caleb Horton, Xinyue Ma, Stefan Sprinkmoller

School of Professional Studies

The development of the Adult Learner Capstone Project started with a focus and need to learn more about affinity groups in the Worcester area in order to reach the potential adult learner demographic. Although some partnerships already existed, the Director of Marketing and Communications for Graduate Admissions, Tara Probeck, yearned to explore the potential partnerships and alternative uses of professional organizations to market to the current working professionals. From this idea, our capstone project was introduced in hopes of establishing a comprehensive and exhaustive list of potential organizational partnerships, specific for the School of Professional Studies.

Leicester Research A Study In Effective Technology In Education, Jimeshkumar Chauhan, Anna Lakomy, Li Liu, Christina Mccarthy, Scott Mccarthy, Roman Pena, Emilie Smiley

School of Professional Studies

The LPS Research Team has been tasked with researching and recommending a technology plan for a new school that Leicester Public Schools is planning to build. In this paper, we present an overview of the our goals and our client’s goals, an introduction to industry trends, and discuss our findings based on research conducted via interviews with schools that have undergone similar projects. We also outline the conclusions drawn from this research and our analysis of the data we uncovered, and make specific recommendations for technology to be utilized in Leicester’s new school. Finally, we present a 3-part framework that …

A Guide For Hiring Mature Employees At Ascentria, Binghe Change, Calleigh Leach, Elsie Lu, Hongquiang You, Mengge Wang, Nina Mariotti

School of Professional Studies

This paper will explore existing literature on aspects of an intergenerational workplace in a nonprofit organization and provide recommendations for recruiting and retaining older employees for a human service organization, Ascentria Care Alliance, in Worcester, MA. The paper will review research on trends in the nonprofit industry, a comprehensive breakdown of generational workplace values, reasons people are returning to work and effective marketing strategies that appeal to older generations. Marketing strategies specifically will explore best practices for website design, social media usage, and job descriptions. Additionally, this paper will research case studies of nonprofits with successful intergenerational workforce initiatives, as …

Life Can Change In The Blink Of An Eye Capstone, Christopher Rutigliano, Jillian Elalaoui, Kristin Humphrey, Phillip Gates, Mohamed Ndjikam, Highness Meena, Adam Menard, Spencer Pickney

School of Professional Studies

Texting and driving is one of the most widespread and uncontrollable of epidemics that have arose to prominence in the 21st century. Texting and driving is now a global issue, that has left nations across the road scrambling to implement new laws and preventative measures to stunt the increasing rates of accidents and fatalities caused by texting and driving. The severity of the issue has lead to a multitude of different entities ranging from domestic and foreign governments, cell phone and car manufacturers, cell phone carriers, and insurance agencies to seek new methods to prevent texting and driving. Determining the …

Leicester Public Schools Information And Data Portal: Research And Recommendations, Yue Cen, Natalie Bonetti, Rashida Buchanan, Sathark Jain, Yuwei Wong

School of Professional Studies

The purpose of this project is to develop a strategy for the creation of a multifaceted portal to help with the organization and dissemination of information about the Leicester public school district. The functionality of this portal is to provide comparative financial, demographic, and academic data to other relative school districts in the area, both for the parents’ and for the city’s reference. It will be an examination into the best practices for creating a portal, both technological and aesthetic recommendations, as well as research into the value the publication of this data would provide for the parents of current …

Water In Worcester A Campaign For Public Fluoridation, Ryan Early, Xiao Gu, Yajing Huang, Lauren Meininger, Emma Phillips, Yao Su

School of Professional Studies

Water in Worcester: A Campaign for Public Fluoridation arose as a project from our sponsors, Chris Philbin, Vice President of Government Relations at UMass Memorial Health Care, and Joe O’Brien, former Worcester Mayor, Executive Director of the Environmental League of Massachusetts, and Clark University Adjunct Professor. Our goal has been to produce resources that will support the fight for fluoridation in the City of Worcester. Fluoridation has failed to pass in Worcester on four separate occasions, but Mr. Philbin and Mr. O’Brien believe that the time has come to try again.

In order to fluoridate Worcester’s water supply, the municipal …

A Social Media Plan For The Changemakers’ Playground, Meng Cong, Ciara Kilian, Xinling Wang, Sumanth Wilson, Chenyu Yan

School of Professional Studies

The purpose of this project was to create a social media plan for the Changemakers’ Playground campaign. The Changemakers’ Playground is a website thought up by our client, Sarah Lange, whereby ordinary individuals doing extraordinary things in their community can be celebrated for the work they are doing. Each person featured on the website, also known as a Changemaker, was interviewed by Sarah and that interview was split into three videos to be posted on the Changemakers’ Playground website throughout the week they are being featured. In short, our task was to create the Facebook, Twitter, and Instagram content to …

Clear The Air: Moving Towards A More Supportive, Welcoming, Tobacco-Free Clark University, Edward Aroko, Simon Elliot, Jackson Espe, Donovan Smith, Michael Spanos

School of Professional Studies

The deleterious health effects of the consumption of tobacco products, especially for youth, have been documented thoroughly and are nearly universally recognized. Numerous federal, state, and local regulations, coupled with health education and tobacco cessation initiatives have been launched to address these effects. Although these pushes have done much to reduce the rates of preventable health conditions and death due to the usage of tobacco, there remains much work to be done at the local level to discourage and disrupt patterns of substance use and abuse. The mission of Clark Clear the Air is to propose various and creative ways …

Inbound Marketing, Hasini Assiriyage, Isabelle Zoeckler, Emmanuel Aghado, Kefu Bu, Xiouyu Jiang, Rajesh Kamble, Yan Wang

School of Professional Studies

This study looks into inbound marketing practice through the process of secondary research. This insight on best practices and market examples have been employed in order to identify the benefits of Inbound Marketing for the School of Professional Studies at Clark University. Through the research, this team has consolidated a number of recommendations for the SPS marketing strategies moving forward. A focus has been placed on identifying solutions, which were effective and financially feasible. The primary solutions are internally sourced; with a future long term recommendation of seeking advice from a third party firm to automate the process.

Implementing Agile Methodology Techniques In Automobile Industry, Nikhil Kranthi Datrika

Dissertations and Theses

Automotive industries have continued to expand, as they cut on costs by regulating efficiency, grow and make profits. The factors that have continued to change the industry include marketplace growth, outsourcing for product development, customers demanding for improved reliability, development of human-vehicle software and have continued to change the automotive industry. As a result, companies have continued to face numerous challenges to manage the factors. The challenges include managing volatility, experiencing massive uncertainty, as well as reduced predictability of future businesses. Other challenges include handling a complex and interconnected industry and the need to form joint ventures and maintain successful …

Business Perspective E-Banking Systems In India, Divya Nalluri

Dissertations and Theses

The paper seeks to explore how internet or e-banking has improvised the efficiency and adequacy in the banking sector within a very short span of time, Research Design/Process in Financial Organization, Methods of Data Collection, taking into consideration the trends, challenges of E-banking, the security measures and propound a solution that can root out the fraud in e-banking.

I would like to thank my professor Dr. Stephen Onu for all the guidance he is providing me for the completion of the paper. I would also want to thank Professor Prof. John Clark for helping me out with the research with …

Role Of Effective Quality Risk Management In Drug Safety Project, Bhawna Sharma

Dissertations and Theses

Identifying risk is one of the key topics of discussion in project planning and update meetings. Project managers have to identify and manage different risks at various levels of projects. These risks must be managed and eradicated in the effective and structured manner to perform effective quality risk management and thus leading to adequate project management. The research investigates the potential root cause of the quality risk management issues using tools such as the fishbone diagram (Ishikawa), 5-Whys, FTA etc. which could remedy this situation. An effectiveness check measure can also be implemented after applying corrective/preventive actions to ensure that …

Reasons For Success And Failure Of Projects, Tamunogbenye Dago

Dissertations and Theses

This paper discusses information from at least ten peer-reviewed project management related articles on project success and failure. The articles provide information on the challenges faced in global projects. This paper will address the link between infrastructure, culture and project outcome.

Regardless of the chosen methodology, there are many possible reasons for project failure, partial success and total success, the articles have discussed different factors which could be a reason or a partial reason for the outcome of a project.

Agile methodology is becoming increasingly popular and utilized on large and complex projects. Large projects that lack clarity in some …

Using Iop As A Mechanism For Project Team Management, Maryam Selah Varzi

Dissertations and Theses

This project investigates the application of Industrial-Organizational Psychology (IOP) in project management. Project managers are responsible for creating effective teams and building a proper environment to communicate, collaborate, and deliver their tasks. Factors such as lack of trust, miscommunications, and personal conflicts lead to dysfunctional teams which can ultimately fail a project. Thus, understanding the behavioral characteristics of the team members and realizing the psychological principles of the interpersonal relationships in organizational settings would significantly help project managers. The purpose of this project is to find out whether project managers can exploit IOP for effective team management. By an exhaustive …

Managing Business Process Transformation Projects Using Contextual Hybrid Agile Methodology, John Tu

Dissertations and Theses

Business and business processes never cease to change, and this is especially true with today’s accelerating pace of changing business environment. Executives and project teams in both traditional and Agile organizations across industries have been increasingly motivated to find a flexible project management methodology that can work well and can be readily customized in the context of each of their own organization.

This thesis seeks to first abstract the concept and practices of the Agile methodology by examining the hallmarks of both traditional and Agile project management through comparison. It then constructs a contextualized model by identifying key characteristics of …