Social and Behavioral Sciences Commons^™

Improving A Library Faq: Assessment And Reflection Of The First Year’S Use, Vanessa Arce, Michelle Ehrenpreis

Publications and Research

In 2020, the Leonard Lief Library created a searchable online knowledge base (FAQs) as a complement to virtual reference during the library’s pandemic-related closure. One year of search query data was used to assess the online knowledge base. This paper discusses the assessment’s findings and planned improvements to the FAQs.

A content analysis of user queries revealed what users are seeking in the knowledge base. The study examined the actions taken by users after conducting a search to determine the knowledge base’s success rate.

The knowledge base was successful in answering user questions almost half of the time. The top …

Questions And Answers About The Digital Commons, Paul Royster

Digital Commons / Institutional Repository Information

Information about the UNL Digital Commons for potential depositors and series editors. Topics addressed include reasons for depositing, copyright, how to set up a series, file types, PDF issues, who can use the archive, how to deposit non-PDF files, how to format abstracts, best file types for art, where to find more information, etc. Contains links. Length = about 2,000 words