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Social and Behavioral Sciences Commons

Open Access. Powered by Scholars. Published by Universities.®

Library and Information Science

2014

Troubleshooting

Articles 1 - 6 of 6

Full-Text Articles in Social and Behavioral Sciences

A User-Centered Approach To Addressing Issues Of Discoverability And Access, Nathan Hosburgh, Tess Graham Jul 2014

A User-Centered Approach To Addressing Issues Of Discoverability And Access, Nathan Hosburgh, Tess Graham

Faculty Publications

eResource access problems challenge electronic resources librari- ans and frustrate users. Challenges of using library systems can include information overload, links that do not work properly, incorrect metadata, and questionable relevance to search results. Nate Hosburgh, Electronic Resources Librarian at Montana State University, gave a presentation titled “A User-Centered Approach to Addressing Issues of Discoverability and Access” at the Mississippi State University Libraries’ eResource & Emerging Technologies Summit held in the Mitchell Memorial Library on August 2, 2013. Hosburgh spoke of lessons he and his team learned about troubleshooting eResources and his team’s approach to issues of discoverability and access.


Example 1 Student Attempts To Obtain Full Text Of Book Chapter, Sanjeet Mann Jun 2014

Example 1 Student Attempts To Obtain Full Text Of Book Chapter, Sanjeet Mann

Sanjeet Mann

Student attempts to obtain the full text of "You're Just a Girl! Punk Rock Feminism and the New Hero in Buffy the Vampire Slayer". Excerpt from University of Redlands availability study presented at 29th Annual NASIG Conference, Ft. Worth, TX.


Example 3 Student Attempts To Obtain Full Text Of Dissertation, Sanjeet Mann Jun 2014

Example 3 Student Attempts To Obtain Full Text Of Dissertation, Sanjeet Mann

Sanjeet Mann

Student attempts to obtain the full text of the dissertation "Acting Like a 'Lady': Third Wave Feminism, Popular Music, and the White Middle Class." Excerpt from University of Redlands availability study presented at 29th Annual NASIG Conference, Ft. Worth, TX


Example 2 Student Attempts To Obtain Full Text Of Article, Sanjeet Mann Jun 2014

Example 2 Student Attempts To Obtain Full Text Of Article, Sanjeet Mann

Sanjeet Mann

Student attempts to obtain the full text of the article "Infectious Ethics: How Upright Employees Can Ease Concerns of Tacit Collusion." Excerpt from University of Redlands availability study presented at 29th Annual NASIG Conference, Ft. Worth, TX.


Why Can't Students Get The Sources They Need? Results From A Real Availability Study, Sanjeet Mann May 2014

Why Can't Students Get The Sources They Need? Results From A Real Availability Study, Sanjeet Mann

Sanjeet Mann

This is the online, archived version of a presentation I gave at the 29th Annual NASIG Conference in Fort Worth, TX on May 2, 2014. Results have been corrected to reflect an updated understanding of availability. Availability studies estimate the proportion of items in a collection that library users can access. This traditional research method can help librarians find and fix the most significant access problems with electronic resources, and connect patrons with information through better collection development and acquisitions decisions. To date, all electronic resource availability studies have been "simulated" studies, in which a librarian tests access to a …


How Much Do Availability Studies Increase Full Text Success?, Sanjeet Mann Mar 2014

How Much Do Availability Studies Increase Full Text Success?, Sanjeet Mann

Sanjeet Mann

This is the online, archived version of a presentation given at SCELC Research Day, March 4, 2014, at Loyola Marymount University. Data have been updated to correct errors with initially reported availability rates. Availability studies, a systems analysis research method long used to improve access to print resources, have recently been applied to study the causes of electronic resource errors. However, to date no researchers have quantified the effectiveness of this method as a troubleshooting tool. This study compares the results of Mann's 2012 electronic resource availability study at the University of Redlands with a follow up study conducted one …