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Social and Behavioral Sciences Commons™
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Library and Information Science
Proceedings of the IATUL Conferences
Access; information resources; measures of success; client experience; service catalogue; collections
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Full-Text Articles in Social and Behavioral Sciences
'Access As A Service' - Reframing The Service Catalogue And Measures Of Success For Information Resources, Maureen Kattau
'Access As A Service' - Reframing The Service Catalogue And Measures Of Success For Information Resources, Maureen Kattau
Proceedings of the IATUL Conferences
As collection development and the management of information resources have shifted from ownership to access or to ownership as access (in perpetual access models) the traditional distinction between collections and services - as the basis for thinking about service delivery - is no longer a tenable model. This turn towards "access as a service" has also meant that information resources have come more to resemble 'soft services' in their attendant issues of measurement and value demonstration.
Previous input, or infrastructure, measures (volume counts, usage, etc), if not unproblematic in terms of demonstrating their contribution to University outcomes, were at least …