Social and Behavioral Sciences Commons^™

Library Technical Services Process Improvement Based On Lean, Richard J. W. Zwiercan, Cyrus Zarganj Ford, Greg W. Voelker

Library Faculty Presentations

Lean Thinking … is to see and eliminate Muda ‘waste’ – which is essentially any activity in which absorbs resources but creates no value.

Using Lean To Teach The Technical Services Value Stream: An Online Continuing Education Course, Tamera Hanken

Library Faculty Presentations

Lean Principles:

• Identify steps in the process that add customer defined value

• Identify waste in transportation, wait, overproduction, defect, inventory, motion, or extra processing

• Eliminate the steps in the process that don’t add value or are unnecessary

• Make sure the steps flow in an efficient sequence

• Establish pull, i.e., make sure the steps in the sequence don’t create bottlenecks

• Continue to improve the process