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Social and Behavioral Sciences Commons™
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Full-Text Articles in Social and Behavioral Sciences
Reinventing Libraries For The Next Generation Of Library Users, La Loria Konata
Reinventing Libraries For The Next Generation Of Library Users, La Loria Konata
La Loria Konata
The article calls for the need to reinvent libraries for the next generation of library users. It stresses the value of being able to provide customer satisfaction, building and maintaining loyalty as well as resolving customer complaints so as to compete with other libraries. It also points out the importance of branding as a marketing strategy and encourages libraries to adhere to the liaison model or subject specialist model in providing specialized service. Also suggested are steps for marketing library services.
Connecting Diversity To Management: Further Insights, La Loria Konata, Tim Zou
Connecting Diversity To Management: Further Insights, La Loria Konata, Tim Zou
La Loria Konata
It has long been noted that libraries need more diversity in the professional ranks. This situation is now critical with baby boomers soon to retire leaving millennials, who are more racially and ethnically diverse, as the next majority population. The profession will need to recruit a more significant number of millennials to the profession if libraries are to resemble the communities they serve. To get an idea of the current status of management diversity in libraries, managers/supervisors of ARL libraries-in states that contain the highest number of minorities in population-were randomly selected for a survey. Participants in ARL's LCDP were …