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Social and Behavioral Sciences Commons™
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Full-Text Articles in Social and Behavioral Sciences
Engaging Faculty And Reducing Costs By Leveraging Collections: A Pilot Project To Reduce Course Pack Use, Nelly Cancilla, Bobby Glushko, Stephanie Orfano, Graeme Slaght
Engaging Faculty And Reducing Costs By Leveraging Collections: A Pilot Project To Reduce Course Pack Use, Nelly Cancilla, Bobby Glushko, Stephanie Orfano, Graeme Slaght
Western Libraries Publications
INTRODUCTION Academic libraries have the privilege of serving many roles in the lives of their institutions. One role that is largely untapped is their ability to actively leverage their collections to support faculty teaching and to reduce student out-of-pocket costs by eliminating systemic double payment for course materials. DESCRIPTION OF PROGRAM/SERVICE This paper details a project by the Scholarly Communications and Copyright Office (SCCO) at the University of Toronto that aimed to reduce this systemic double payment by leveraging collections and electronic reserves to provide a new service, the Zero-to-Low Cost Courses. Building on existing relationships with faculty, SCCO staff …
Measuring Quality In Chat Reference Consortia: A Comparative Analysis Of Responses To Users’ Queries, Deborah L. Meert, Lisa M. Given
Measuring Quality In Chat Reference Consortia: A Comparative Analysis Of Responses To Users’ Queries, Deborah L. Meert, Lisa M. Given
Western Libraries Publications
Academic libraries have experienced growing demand for 24/7 access
to resources and services. Despite the challenges and costs of chat
reference service and consortia, many libraries are finding the demand
for these services worth the cost. One key challenge is providing and
measuring quality of service, particularly in a consortia setting. This study
explores the quality of service provided in one academic library participating
in a 24/7 chat reference consortium, by assessing transcripts of
chat sessions using in-house reference quality standards. Findings point
to both similarities and differences between chat interactions of local
librarians versus consortia staff.