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Full-Text Articles in Social and Behavioral Sciences
Using Content Analysis Software To Analyze Survey Comments, Bradford W. Dennis, Tim Bower
Using Content Analysis Software To Analyze Survey Comments, Bradford W. Dennis, Tim Bower
University Libraries Faculty & Staff Publications
In order to get the most from LibQUAL+™ qualitative data, libraries must organize and classify the comments of their patrons. The challenge is to do this effectively and efficiently. This article illustrates how researchers at Western Michigan University Libraries utilized ATLAS.ti 5.0 to organize, classify, and consolidate the LibQUAL+™ comments.