Social and Behavioral Sciences Commons^™

A Decade Of Digital Reference: 1991-2001., Carol Tenopir, Lisa Ennis

School of Information Sciences -- Faculty Publications and Other Works

Four surveys conducted over a decade provide insights about changes that have occurred in academic library reference services due to new and rapidly evolving technologies. Surveys were sent to the academic members of the Association of Research Libraries four times during the past decade: 1991, 1995, 1997, and 2000. The surveys contained both open-ended questions to gather opinions and factual questions to measure what libraries offer. Libraries adopted digital information sources and services at an increasingly accelerated rate in the 1990s due to the availability of the Internet, in particular the World Wide Web. Digital sources have brought about changes …