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Social and Behavioral Sciences Commons™
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Library and Information Science
University of Nebraska - Lincoln
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Full-Text Articles in Social and Behavioral Sciences
Reference Services Accessibility And Users’ Satisfaction In University Libraries In Benue State, Nigeria, Theresa Nwafornso, Ashiver Elizabeth Annune Dr, Anthony Agena Igbashal Prof
Reference Services Accessibility And Users’ Satisfaction In University Libraries In Benue State, Nigeria, Theresa Nwafornso, Ashiver Elizabeth Annune Dr, Anthony Agena Igbashal Prof
Library Philosophy and Practice (e-journal)
The study investigated reference services accessibility and users’ satisfaction in university libraries in Benue State, Nigeria. Four specific objectives with corresponding research questions guided the study. The study adopted a survey research design. The population of the study was 3,851 400 level library registered undergraduate library users in universities in Benue State. The sample size of 362 undergraduate users was selected. The instrument for data collection was a self-structured questionnaire titled, “Reference Service Accessibility and Undergraduate Satisfaction Questionnaire (RSAUSQ). The questionnaire was validated by three experts. The reliability of the questionnaire was established using Cronbach Alpha method and a reliability …