Social and Behavioral Sciences Commons^™

Introduction, Leah Hinds, Beth Bernhardt

Charleston Library Conference

No abstract provided.

Preface And Acknowledgments, Katina Strauch, Bruce Strauch

Charleston Library Conference

No abstract provided.

Table Of Contents, Beth R. Bernhardt, Leah H. Hinds, Katina P. Strauch

Charleston Library Conference

No abstract provided.

Measuring (And Increasing) The Value Of Library Services, Carol Tenopir

Proceedings of the IATUL Conferences

The value of the university library to faculty, students, and administrators has long been assumed. In an era of increasing choices (and sometimes decreasing resources), academic librarians all over the world are faced with finding the best ways to measure and demonstrate the value of the library to all stakeholders, and to gather evidence that helps libraries make the best choices about new directions for the future that will sustain and increase the value. This talk will both describe some methods for measuring value and outcomes and summarize results that measure value to users.

Science, Technology, And Library Work: Trends And Milestones, Maria Forsman

Proceedings of the IATUL Conferences

Nowadays it is difficult to imagine, what kind of changes research libraries have gone through during the last 40 years. In the 70’s libraries were proud of large collections of printed books and journals. Library automation was mostly in infancy, but some research fields were forerunners in developing library and information services. These fields are those that are economically useful in society. The first and most qualified international databases were in sciences like chemistry and physics, medicine, education and economics. Other sciences – like humanities and most of social sciences – were followers. Databases and different e-services were developed in …

Change Management In Libraries: An Essential Competency For Leadership, Catherine B. Soehner

Proceedings of the IATUL Conferences

In this era of shrinking budgets and advancing technology, libraries inevitably need to change to keep up with the times. This is especially true in regards to changes in the Information Technology (IT) services provided by libraries. Some traditional services are no longer used and others must be rearranged so that the library remains a vital component of the campus. Reorganization of personnel often takes place to accommodate these changes. Organizational change may initially appear overwhelming, especially if it involves many people with strongly held opinions and beliefs about maintaining traditional library services. However, a structured process, transparency, and effective …

The Future Librarian: A Diverse And Complex Professional, Gunilla Widén, Maria Kronqvist-Berg

Proceedings of the IATUL Conferences

The library professional is an active actor in the information society and the professional identity is affected by societal and cultural phenomena as well as technological changes. The library users’ changing information behavior, different forms of information, and information overload challenge the professional perspective; what is the core expertise of the library profession and what new skills are needed in the future? The library profession meets a growing complexity in its role and it becomes difficult to balance the generalist and expertise level of the profession (Stover 2004). Desirable future skills are related to operating and navigating on the Internet, …

Problem Lah! Learning To Tell The Story Of Continuous Assessment And Improvement, Tamera Hanken

Proceedings of the IATUL Conferences

To succeed organizations rely on the purposeful application of the management functions, planning, organizing, leading and controlling, i.e., assessment. Assessment involves the collection and analysis of service and performance data to inform planning, organizing and leading-- opening the door to a culture of assessment and continuous improvement. Like other organizations responding to ever challenging economies and ever changing customer expectations, libraries are examining continuous improvement methods such as Lean, or Six Sigma, to ensure operations and services are customer focused and can be continuously assessed and improved with limited resources. Librarians though, often lack a general understanding of assessment and …

Positioning Academic Libraries For The Future: A Process And Strategy For Organizational Transformation, Erin L. Ellis, Brian Rosenblum, John Stratton, Kathleen Ames-Stratton

Proceedings of the IATUL Conferences

Seeking to more effectively respond to campus initiatives and user expectations, the University of Kansas (KU) Libraries underwent a process of significant organizational review and transformation. Guided by a purposeful, open process, a diverse and representative group was elected to serve on the Libraries Organizational Review Team (ORT) to assess the existing organizational structure, determine major functions and cross-functional areas therein, and identify new and vital activities and positions essential for achieving our strategic priorities. Recognizing, too, the trends and challenges occurring within higher education and academic libraries, ORT sought to redefine professional roles and functions to strategically position the …

Unlocking The Potential Of Library Generated Data To Assess Value, Impact, And Influence, Margie Jantti, Brian Cox

Proceedings of the IATUL Conferences

The University of Wollongong Library (UWL) has initiated an innovative and collaborative research project to unambiguously demonstrate the value that can be provided by academic libraries. The project centres on the integration and interrogation of a series of discrete datasets, e.g. student performance, student attrition, student demographic data, and borrowing and electronic resources usage data. The project has enabled UWL to identify whether a correlation exists between usage of Library resources and academic performance (e.g. grades). Findings reveal a strong and sustained correlation; providing a new facet through which to view and understand the student academic experience.The project is different …

Organisational Changes And A New Media Policy: Meeting User Demands At The Royal Institute Of Technology, Cecilia Heyman Widmark

Proceedings of the IATUL Conferences

This paper discusses why there is a need for organisational changes and a new policy for acquisitions within an academic library when 96.5 % of the media budget is spent on electronic resources related to the 3.5 % spent on print. At the Library of The Royal Institute of Technology the acquisitions and handling of printed material involved more time and personnel compared to that of licensing and administering electronic resources. Given the economic relation between the two expenditures it was clear that this should be reflected in the organisation.

A new media plan was developed to form a foundation …

Coming Out: Making The Virtual Library Visible In Today's World, Grace Saw, Janine Schmidt

Proceedings of the IATUL Conferences

This is the age of the virtual customer. A silent virtual revolution has led to tumultuous and disruptive changes in environmental, financial, educational, and information environments. As the Library becomes increasingly virtual, it is becoming virtually invisible – as are library customers. Libraries are redefining their roles, managing their migration from the print past to an online future in a time of spiralling costs and declining incomes, redefining their products and services and refocusing on their customers, many of whom they rarely if ever see. How do we position the Library in the marketplace? What is the message to be …

How Does The Information Team Today Become The Information Team Of Tomorrow, Carlo Iacono

Proceedings of the IATUL Conferences

As the delivery of universities’ information services becomes increasingly virtual and time-honoured library practices are deemed to add less value, literature abounds with discussions about the future of the profession. Academic librarians are generally finding technical and technological expertise is a must and that they need to be aware of emerging learning and research practises to ensure their place and value remains. These new demands create new opportunities and require new skills to be acquired.

In this complex and rapidly changing environment, managers need to remain on top of the requirement for new skill sets. The starting point is understanding …

Using Augmented Reality As A Discovery Tool, Jolanda-Pieta Van Arnhem, Jerry M. Spiller

Charleston Library Conference

Layar is an augmented reality (AR) platform that enables creators to tie online resources to physical objects or locations via mobile technologies. The authors detail their exploration of Layar’s geolocation and interactive print abilities to aid the discovery of various resources in and around the College of Charleston campus pertaining to revered local artists William Halsey and Corrie McCallum. They explore opportunities for the added value of contextually situated information linking to vetted library and museum holdings. They detail some of the technical and technological requirements involved with coding and multimedia creation for AR, including the successes and pitfalls revealed …

Excelling With Excel: Advanced Excel Functions For Collection Analysis, Denise Pan, Gabrielle Wiersma

Charleston Library Conference

Microsoft Excel offers useful features and formulas that potentially allow acquisitions and collection development librarians to work smarter, not harder. Using journal cancellations as a workplace scenario, the presenters will provide attendees with ideas on how to organize data and complete basic calculations with Excel. The presenters provide examples on how to use several advanced Excel functions including PivotTables, VLOOKUP, and select formulas. They describe the steps for importing and exporting data, combing and comparing data from different sources, and formatting data to communicate more effectively.

Contemplating E-Scores: Open Ruminations On The E-Score, The Patron, The Library, And The Publisher, Lisa Hooper

Charleston Library Conference

For several years now, libraries, publishers, and vendors have worked out a means of creating, licensing, and delivering e-books in academic settings. While the art of the academic e-book is perhaps not quite yet perfected, conservatively speaking, today’s students and faculty will find and use at least one e-book in the course of their academic career and be more or less satisfied with the experience. E-scores, however, are only now coming to occupy the attention of librarians and not a moment too soon as commercial e-score vendors with subpar quality content manage to meet the functionality needs of most users. …

An Alternative Mechanism For The Delivery Of Scholarly Journal Articles: Readcube Access At The University Of Utah, Phill Jones, Mark M. England

Charleston Library Conference

Traditional collection management of serials through site licenses and subscriptions is increasingly unsustainable due to rising costs and steady or falling library budgets. The ensuing gaps in access have led to widespread illicit file sharing, resulting in the disintermediation of libraries and the devaluing of publishers. It has therefore become essential to explore alternatives for the delivery of journal literature. We report on the exploration of a new mechanism for the provision of scholarly articles using patron-driven acquisition (PDA). During the 2012–2013 academic year, the University of Utah Marriott Library, ReadCube, and Nature Publishing Group collaborated on the development and …

Publishers And Libraries: Sharing Metadata Between Communities, Michelle Durocher

Charleston Library Conference

A project team dubbed the Author Names Project has been working on an ambitious effort that aims to have a major impact on how libraries and publishers exchange data in support of discovery of new authors and their scholarly and creative content. The project team has been developing a proof-of-concept system to enable publishers to exchange Author Names/Identity metadata with libraries. This web application, which we are calling OAQ (Online Author Questionnaire), is open source and will utilize APIs wherever feasible to seek interoperability between identity registries, controlled vocabularies, and library databases (e.g., ORCID, ISNI, GeoNet Names, VIAF) as a …

Awash In E-Journal Data: What It Is, Where It Is, And What Can Be Done With It (Is It “Too Much” Or “Not Enough?”), David P. Brennan, Nancy J. Butkovich

Charleston Library Conference

Libraries have been collecting e-journal data for some time. With the variety of data sources available, it is often difficult to determine their utility. This session explores the Penn State experience with navigating a number of data sources and their limitations and usefulness to advance library management objectives, as well as other institutional objectives. We will look at the COUNTER-compliant JR1 and JR1a data sets and standards (how they are derived and what issues there are with the data), as well as publishing and citation data (e.g., Web of Science) that shows faculty activity in publishing and their participation in …

Alma In The Cloud: Implementation Through The Eyes Of Acquisitions, Denise Branch

Charleston Library Conference

For the past few years, cloud computing has taken wing, and libraries are embracing this technology. The Virginia Commonwealth University (VCU) Libraries is one of the libraries that is embracing the cloud by implementing Alma, a cloud-based library management system. This article will provide an overview of the VCU Libraries’s journey from implementation up until “Go Live” through the eyes of the Acquisitions Department.

The VCU Libraries was on the verge of buying two new servers to support its operations. After researching available library management systems, Alma was found to be an attractive prospect. Around the same time, the Libraries …

From Digits To Diagrams: Using Infographics To Inform Database Retention And Cancellation Decisions, Calida A. Barboza

Charleston Library Conference

This paper describes a poster presentation about how Ithaca College librarians used an infographic displaying the relationships among databases to make retention and cancellation decisions for the 2013–2014 fiscal year. The diagram, which was created to help selectors more easily understand how canceling one database would affect subscriptions to other databases, also shows the impact of the resources’ interconnectedness on cost. A modified sample of the illustration is reproduced in this report. Design considerations and the tools used to create the image will also be discussed.

Experiencing “Ipads For All”: Results From A Library-Wide Mobile Technology Program, Michelle Armstrong, Peggy S. Cooper

Charleston Library Conference

Libraries have become iPad enthusiasts on a global scale. Librarians use the mobile device in all aspects of their work, and they are an ever present part of our patrons' lives. As a result, there is a growing need for all library staff members to be familiar with the technology. This paper explains Boise State University Albertsons Library’s use of mobile technology, specifically iPads, and the internal shifts that occurred as the library made mobile devices accessible to all library employees. Attendees explored practical issues faced when implementing the “iPads for All” approach, strategies used to encourage the adoption of …

The Magic Of (A)Ffective Management, Ryan Weir

Charleston Library Conference

(A)ffective management is a people-first approach to managing employees. After all, employees and supervisors are people first. No matter how hard any individual may try, inevitably the stress and strain of life outside of work can and will bleed through into the work environment. The (A)ffective and effective manager understands this and incorporates this understanding into how he/she interacts with superiors and subordinates in the work environment on a daily basis. This article offers strategies on how to be an (A)ffective manager.

Venturing From The “Back Room”: Do Technical Services Librarians Have A Role In Information Literacy?, Laura Turner, Alejandra Nann

Charleston Library Conference

Catalogers, electronic resources librarians, and acquisitions librarians spend a lot of their time in the “back room” of their library. Yet even as their roles expand to include participation in innovative library initiatives like institutional repositories, shared print analysis, and digital collections, they are not often consulted on new user-instruction activities like enhancing the information literacy (IL) programs for their library community. Information literacy to advance student learning is now emphasized by many accrediting agencies, making it one of the hottest topics in public services today. There are endless library conferences, workshops, and poster sessions devoted to its meaning, methods …

Resolved, Every Librarian A Subject Librarian: Implementing Subject Librarianship Across A Research Library, Steven E. Smith, Deborah L. Thomas, Alan H. Wallace

Charleston Library Conference

Many academic research librarians are specialists—catalogers, data curation librarians, electronic resources librarians—and working with students is considered to be a job for public service librarians. The University of Tennessee Libraries is expanding subject librarian responsibility across the Libraries, and research librarians who may have never worked in public services are assuming liaison and collection development roles. Steve Smith, Dean of Libraries, will share his model of learning, research, and collections (LRC) librarianship and explain his rationale for starting the University of Tennessee, Knoxville Libraries down this road. And how is that concept working for us? Hear from a couple of …

You Cannot Have Too Much Electronic Resources Staffing, Shade Aladebumoye, Nadine P. Ellero, Paula Sullenger

Charleston Library Conference

Two years ago, Auburn University Libraries created a new Electronic Resources and Serials Services (ERSS) unit to create a cohesive, highly responsive, and forward-moving team. This newly created unit wanted to do things right, well, and strategically. When the team reflected upon the current staffing situation, the following issues emerged: (1) doing “more with less” was not a recipe for success; (2) projects were a far-away dream; and (3) having too little documentation was dangerous for succession. In addition the Unit Head was assuming more administrative assignments, making delegation of tasks not possible for this small and full-to-capacity work group. …

Electronic Resource Management: Functional Integration In Technical Services, George Stachokas

Charleston Library Conference

Declining usage of print materials along with increasing usage of electronic resources makes it necessary for libraries to reallocate personnel from print management to electronic resources management. Electronic resources management should be the primary focus of technical services units in the early twenty-first century. Print should no longer be treated as the default format, and the work of library staff must be reorganized and reintegrated with librarians and other professionals to reflect the growing importance of electronic resources in contemporary information services.

Staff workflows in technical services can be organized to emphasize functional areas of electronic resources management including troubleshooting, …

How Is That Going To Work? Rethinking Acquisitions In A Next-Generation Ils, Kathleen Spring, Megan Drake, Siôn Romaine

Charleston Library Conference

What do acquisitions policies and workflows look like in next-generation systems? How can institutions leverage automated processes to improve efficiency, and what happens when you also belong to a consortium that is looking to increase collaboration? The Orbis Cascade Alliance is a consortium of 37 public and private academic institutions in Oregon, Washington, and Idaho. In January 2012, the Alliance began a 2-year process of migrating all 37 institutions to a shared ILS. Migrating in four cohorts every 6 months, the first cohort of six institutions went live with Ex Libris’s Alma and Primo in June 2013. Representatives from three …

Bitter Coffee And Watered-Down Bourbon: Lessons For Libraries From Chase And Sanborn Coffee And Maker’S Mark, Corey Seeman

Charleston Library Conference

The story of Chase and Sanborn Coffee provides a great morality tale for all organizations, including libraries, about how small changes may lead to larger problems down the road. Chase and Sanborn ranked with Maxwell House as one of the leading coffee brands in the early twentieth century. They were known not only for their fresh sealed coffee, but also for the Chase and Sanborn Hour variety show that featured many stars, including Don Ameche, Nelson Eddy, and Edgar Bergen with his wooden dummy Charlie McCarthy. In the years after World War II, there was a belief at the company …

Pitch Perfect: Selling To Libraries And Selling Libraries To Nonusers, Mark Sandler, David Celano, Melissa Loy-Oakes, Marianne Ryan

Charleston Library Conference

Sales is the art of persuasion. It is intentional activity to move another individual (or group of individuals) to a desired outcome—for example, “no” to “yes”; “maybe” to “yes; ”yes, someday”; to “yes, now.” And, not surprisingly, there are numerous strategies for selling—challenger, consultative, high-touch, solution selling, etc. Regardless of the particular sales method in use, it is important to recognize that sales activity is purposeful, goal driven, and remarkably effective. Paradoxically, the most effective sales interactions are those where the customer does not even recognize that they have been “sold.” The mark of a great sales person is the …