Social and Behavioral Sciences Commons^™

Ask Them—They’Ll Tell You! Eliciting Student Perspectives To Improve Services, Barbara Valentine

Faculty & Staff Publications

Most people avoid doing qualitative research because they think it is not scientifically rigorous and requires time and lots of money. In fact, there is a lot one can do with little overhead that reaps immediate benefits for improving services and gaining unexpected valuable insights. This study uses a web redesign and assessment project to showcase some simple ways to get useful information from students.

Library web pages provide the main access point to many of the library’s services and resources, which also continue to change and accrue. Does the web site really serve students' research needs today? Where do …