Social and Behavioral Sciences Commons^™

Protecting Consumers' Personal Data In The Digital World: Challenges And Changes, Man Yip

Research Collection Yong Pung How School Of Law

At the Personal Data Protection Seminar 2017, Dr Yaacob Ibrahim, Minister for Communications and Information, said that Singapore must “aspire towards a high standard of data protection that strengthens trust with the public, gives confidence to customers whose data is collected and used, while providing an environment for companies to thrive in the digital economy”.

Dual-Class Shares In Singapore – Where Ideology Meets Pragmatism, Pey Woan Lee

Research Collection Yong Pung How School Of Law

This article seeks to understand the rationale for and potential implications of the introduction of dual class shares (DCS) in Singapore. It does so by first considering the theoretical as well as evidential arguments for and against the use of DCS, followed by a survey on the reception (or otherwise) of such structures in four common law jurisdictions with vibrant capital markets, viz., Canada, the United States, United Kingdom and Hong Kong. It observes that the chief argument cited by business founders to justify the use of DCS structures is the desire to enhance a firm’s long-term profitability by shielding …

The Relationship Between Future Goals And Achievement Goal Orientations: An Intrinsic-Extrinsic Motivation Perspective, Jie Qi Lee, Dennis M. Mcinerney, Gregory Arief D. Liem, Yasmin Y. Ortiga

Research Collection School of Social Sciences

This research aimed to study the relationships between students’ future goals (FGs) and their immediate achievement goal orientations (AGOs) among 5733 Singaporean secondary school students (M age = 14.18, SD = 1.26; 53% boys). To this end, we hypothesized that the relationships between like valenced FGs and AGOs (both intrinsic or both extrinsic) will be stronger than those of opposite valenced FGs and AGOs (intrinsic–extrinsic) and tested two alternative models: Model A positing the prediction of AGOs by FGs and Model B positing the prediction of FGs by AGOs. Structural equation modeling showed the heuristic superiority of Model B in …

Creating Singapore’S Longest Monthly Rainfall Record From 1839 To The Present, Elaine Gao, Bertrand Timbal, Fiona Williamson

Research Collection School of Social Sciences

Currently,the identification of decadal variability is limited by the lack of long-termmeteorological datasets; Singapore’s reliable contemporary network of automaticmeteorological stations (AWS) provides only about 30 years of rainfall data for thewhole island. In this study, rainfall data, sourced fromhistorical archives and recording monthly rainfall pre-dating the start ofofficial MacRitchie observations, are compiled from various locations acrossthe island. By making use of the contemporary AWS network, we evaluate thespatial relationship of rainfall between the historical sites and the currentMacRitchie site. This enables us to reconstruct historical rainfall atMacRitchie using the archive data, thereby building a single-location extendedrainfall record (though discontinuous) from …

Protecting Consumers' Personal Data In The Digital World: Challenges And Changes, Man Yip

Research Collection Yong Pung How School Of Law

At the Personal Data Protection Seminar 2017, Dr Yaacob Ibrahim, Minister for Communications and Information, said that Singapore must “aspire towards a high standard of data protection that strengthens trust with the public, gives confidence to customers whose data is collected and used, while providing an environment for companies to thrive in the digital economy”.

Building A Smart Nation: Singapore's Digital Journey, Siu Loon Hoe

Research Collection School Of Computing and Information Systems

Singapore’s smart nation journey began when the drive was officially announced by the country’s Prime Minister Lee Hsien Loong in November 2014 (Lee, 2014). The vision is to improve people’s lives and create more opportunities through information and communications technology (ICT). The smart nation drive is an effort by the government to co-create innovative, people-centric solutions with citizens and businesses. The three priority areas, underpinned by cyber security, are elderly, transportation and data. Since then, various digital strategies and policies have been further articulated, and digital programmes and projects implemented in the country.

Smart Eldercare In Singapore: Negotiating Agency And Apathy At The Margins, Lily Kong, Orlando Woods

Research Collection School of Social Sciences

Around the world, smart technologies are being embraced as a cost-efficient means of enabling the elderly to be cared for in new, more non-proximate ways. They can facilitate ageing-in-place, and have the potential to relieve pressure on the providers of care. Yet, the fact is that the interface of technology and society is a negotiated one. These negotiations are most acutely felt when technology is used to supplement the hitherto human-centred process of caregiving, especially amongst “marginalised” societal cohorts, like the elderly. With this, there is a need to better understand the ways in which smart eldercare technologies are used, …

Customer Satisfaction Index Of Singapore 2018: Q3 Results, Institute Of Service Excellence, Smu

Research Collection Institute of Service Excellence

The Customer Satisfaction Index of Singapore (CSISG) computes customer satisfaction scores at the national, sector, sub-sector, and company levels. The CSISG serves as a quantitative benchmark of the quality of goods and services produced by the Singapore economy over time and across countries. This is the CSISG’s twelfth year of measurement.

All Eyes Will Be On How Heng And His 4g Team Lead Singapore, Tan K. B. Eugene

Research Collection Yong Pung How School Of Law

In a commentary, SMU Associate Professor of Law Eugene Tan said the choice of Finance Minister Heng Swee Keat as the People’s Action Party’s first assistant secretary-general should not come as a surprise as he was the only fourth-generation (4G) leader to be made a full Minister upon winning his maiden election in 2011, helming the Education Ministry between 2011 and 2015. He opined that Mr Heng’s 4G team will have to stamp their distinctive collective identity and leadership ethos as governance becomes increasingly complex.

Labour Research Conference 2018: Upskilling Of Mature Workers, Stephen Hoskins, Luca Facchinello

Research Collection School Of Economics

Many developed countries are approaching an era of ageing population due to an increase in longevity and decrease in fertility rates. Singapore is no exception, having one of the fastest ageing populations in Asia, which is driven by low fertility rates and the third longest life expectancy in the world. The number of elderly citizens, defined as those aged 65 and above, is expected to triple to 900,000 by 2030, making up about 28% of the total population in Singapore (Population SG, 2016). This changing population age profile, combined with a competitive labour market, means it makes business sense to …

Assessing The Effects Of Post-Crisis Regulatory Reforms On Liquidity In The Singapore Government Securities And Mas Bills Market, John M. Sequeira

Research Collection Lee Kong Chian School Of Business

The FSB initiated in 2017 an evaluation of the effects of post-crisis regulatory reforms, by developing a framework to assess whether the reforms are achieving their intended outcomes and identify any material unintended consequences. In tandem, MAS established an evaluation framework, which covers four broad impact areas, comprising FIs, financial markets, financial end-users and the broader financial landscape. Internationally, there have been particular concerns over whether post-crisis reforms may have impaired liquidity conditions in specific financial markets. We provide an assessment of the effects of the reforms on liquidity in a key market in Singapore, the SGS and MAS bills …

The Politics Of Disaster: The Great Singapore Flood Of 1954, Fiona Williamson

Research Collection School of Social Sciences

Singapore in the 1950s was a deeply divided society. Struggling to recover from the hardships ofthe Second World War and fighting an internal battle that the British government termed an‘emergency’, it was a time of hardship, tension, and anxiety. In the midst of this crisis, Singapore’sinhabitants continued to manage the natural elements of their climate and environment, especiallythe dangerous combination of heavy monsoonal rains, low-lying marshland, and tidal flooding.This article examines the circumstances surrounding a particularly severe episode of flooding thatoccurred in December 1954. It explores how the flood’s impact was exacerbated by humanexigencies, especially recent government resettlement plans and …

Siac-Simc's Arb-Med-Arb Protocol, Aziah Hussin, Claudia Kuck, Nadja Alexander

Research Collection Yong Pung How School Of Law

In conjunction with its launch on 5 November 2014, the Singapore International MediationCentre (SIMC), in collaboration with the Singapore International Arbitration Centre (SIAC), introduced the Arbitration-Mediation-Arbitration (Arb-Med-Arb) Protocol (the AMA Protocol), aprocess that aims at combining the benefits of these two most prominent alternative dispute resolution tools.

Enforcing Town Councils’ Duties Of Financial Prudence: Problems Addressed By The Town Councils (Amendment) Act 2017, Benjamin Joshua Ong

Research Collection Yong Pung How School Of Law

This article discusses the means by which a TownCouncil’s statutory duties, particularly its duties of financial prudence, maybe enforced. It studies the law as it was prior to 2017 and reveals variousconceptual and practical problems, the result of which was that it was possiblefor a Town Council to fail to perform its statutory duties and face onlyminimal consequences. This article willprovide a background to some of the new statutory procedures introduced in the2017 amendments to the Town Councils Act, which solve the problems from whichthe previous law suffered. It is hoped that this will shed light on the historyof the …

Review Of Daniel Chua, Us-Singapore Relations, 1965-1975: Strategic Non-Alignment In The Cold War, Wen-Qing (Wei Wenqing) Ngoei

Research Collection School of Social Sciences

The history of U.S.-Southeast Asian relations during the Cold War is dominated by studies of American involvement in Vietnam. If understandable, this state of affairs is nevertheless regrettable. For, even though U.S. cold warriors viewed the fates of Southeast Asia’s states as interconnected and pursued a containment strategy focused on the entire region, scholars of U.S. foreign relations with Southeast Asia pay outsized attention to Vietnam. There remain disappointingly few major works on U.S.-Indonesian relations despite years of American interference in Indonesia due to its huge population, the one-time prominence of its Beijing-oriented communist party, and firm American support for …

Build Your Own Nest: Singapore's First Study On Matched Savings Schemes For Lower Income, Older Women, David Chan, Benedict S. K. Koh

Research Collection School of Social Sciences

Matched Savings Scheme is a research study, commissioned by the International Longevity Centre – Singapore (ILC – Singapore) of the Tsao Foundation and funded by the Tote Board, found that a monthly matched savings scheme is effective in sustaining the retirement savings behaviour among a group of 377 elderly women from low-income households over the study period of 18 months. The research, conducted by principal investigator psychology professor David Chan and co-investigator finance professor Benedict Koh, used an experimental design and longitudinal tracking to examine the effects that different factors of a matched savings scheme have on the participants’ decision …

Customer Satisfaction Index Of Singapore 2018: Q2 Results, Institute Of Service Excellence, Smu

Research Collection Institute of Service Excellence

The Customer Satisfaction Index of Singapore (CSISG) computes customer satisfaction scores at the national, sector, sub-sector, and company levels. The CSISG serves as a quantitative benchmark of the quality of goods and services produced by the Singapore economy over time and across countries. This is the CSISG’s 12th year of measurement.

Boosting The Life-Changing Power Of Universities, Arnoud Cyriel Leo De Meyer

Research Collection Lee Kong Chian School Of Business

For decades, if not centuries, societies all over the world have assumed that universities have a positive socio-economic impact on them.

Academic “Centres,” Epistemic Differences And Brain Circulation, Yasmin Y. Ortiga, Meng‐Hsuan Chou, Gunjan Sondhi, Jue Wang

Research Collection School of Social Sciences

This article investigates the factors that shape how migrant academics engage with fellow scholars within their countries of origin. We focus specifically on the mobility of Asian‐born faculty between Singapore, a fast‐developing education hub in Southeast Asia, and their “home” countries within the region. Based on qualitative interviews with 45 migrant academics, this article argues that while education hubs like Singapore increase the possibility of brain circulation within Asia, epistemic differences between migrant academics and home country counterparts make it difficult to establish long‐term collaboration for research. Singapore institutions also look to the West in determining how research work is …

Hunger In A Food Lover's Paradise: Understanding Food Insecurity In Singapore, Emma Glendinning, Siew Ying Shee, Tania Nagpaul, Jinwen Chen

Lien Centre for Social Innovation: Research

This report provides a deeper understanding of the food insecurity situation in Singapore. Food insecurity refers to the lack of physical and/or economic access to sufficient, safe and nutritious food. The report sheds light on those experiencing food insecurity and the factors affecting this experience. In addition, it identifies gaps in food support provision and makes recommendations on how these gaps might be filled for a smoother and targeted food support distribution system.

Berita Summer 2018, Dominik M. Müller

Berita

Table of Contents

Letter from the Chair ... 2

Announcements ... 3

John A. Lent Prize 2018 Commendation ... 4

Ronald Provencher Travel Grant Commendation ... 4–5

Panel Report: Food, Belonging, and Identity in Colonial and Post-Colonial Malaysia/Singapore ... 7–8

Article: Social Categorization and Religiously Framed State-Making in Brunei... 9

Article: A New Dawn for Malaysia: The Election that Tipped the Balance ... 22

Project Report: Project M: Campaigning with a “Dictator” ... 29

Book Review: Planting Empire, Cultivating Subjects: British Malaya, 1786-1941... 31

Call for Panelists and Book Chapters: Revisioning 2020 ... 32–33

Call for Book Chapters: Malaysian Politics …

Foreign Direct Investment, A Movement Toward Investors' Centricity, A Behavioral Perspective, Jimmy Wee Teck Tan

Dissertations and Theses Collection (Open Access)

This dissertation proposal studies the determinants of Foreign Direct Investment (FDI) in a frontier economy from the behavioral perspective of a manager. There are many determinants used in determining a Foreign Direct Investment. These determinants range from economic, social, institutional, technology, organization, and commercial down to cultural distance. The objective of this research is not to duplicate the methodologies of many quantitative research studies that have been conducted, in which many economists use quantitative analysis of several years of data to determine the many factors that correlate with levels of FDI. The behavioral aspect of a manager’s decision is noticeably …

Data Protection In The Internet: National Rapporteur (Singapore), Ee-Ing Ong

Research Collection Yong Pung How School Of Law

National report on Singapore's data protection laws, including the Personal Data Protection Act, and how data protection laws are implemented and enforced in Singapore.

Creating A Customer-Centred Brand, Amira Geneid

Research Collection Institute of Service Excellence

Amira Geneid of Zahara discusses how the brand listens to their community to deliver beyond expectations. Zahara is a halal cosmetics line based in Singapore

Designing Small Successes, Edwin Low

Research Collection Institute of Service Excellence

Edwin Low of Supermama talks about how he’s built his team and the differences between Singaporean and Japanese customers

Foreword [June 2018, Issue 2], Neeta Lachmandas

Research Collection Institute of Service Excellence

In this issue, we speak to 10 small business owners representing a myriad of sectors about their experience and insight into growing their business in Singapore and the region, as well as their approach to customer satisfaction and service excellence.

Selling Service In Retail, Sharon Wong

Research Collection Institute of Service Excellence

Sharon Wong of Motherswork speaks about expanding to China and building brand loyalty with customers and staff.

Pursuing Quality, Zara Salahuddin, Arif Salahuddin

Research Collection Institute of Service Excellence

Zara and Arif Salahuddin of Bismillah Biryani exchange views on growing a family business and prioritising product quality.

Investing In Service, Andre Huber

Research Collection Institute of Service Excellence

Andre Huber of Huber’s Butchery looks at how family values have formed a cornerstone of their service vision.

How Strong Is Public Support For The Death Penalty In Singapore?, Wing-Cheong Chan, Ern Ser Tan, Jack Tsen-Ta Lee, Braema Mathi

Research Collection Yong Pung How School Of Law

Singapore is well known internationally for its uncompromising stance towards law and order and its use of the death penalty in particular for murder and drug trafficking. Until 2012, it was one of the few countries in the world where the death penalty was mandatory for persons convicted of these two crimes. The law was amended in 2012 to give a judge the choice to impose the death penalty or life imprisonment (with caning) for non-intentional murder and drug trafficking in some situations. What do Singaporeans think of the use of the death penalty in their own country? This article …