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Social and Behavioral Sciences Commons™
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- Singapore (11)
- Customer satisfaction (3)
- Industry (3)
- Service excellence (3)
- Customer service (2)
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- Entrepreneur (2)
- Family business (2)
- Food industry (2)
- Small business (2)
- Australia (1)
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- Halal cosmetics (1)
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Articles 1 - 13 of 13
Full-Text Articles in Social and Behavioral Sciences
Customer Satisfaction Index Of Singapore 2018: Q3 Results, Institute Of Service Excellence, Smu
Customer Satisfaction Index Of Singapore 2018: Q3 Results, Institute Of Service Excellence, Smu
Research Collection Institute of Service Excellence
The Customer Satisfaction Index of Singapore (CSISG) computes customer satisfaction scores at the national, sector, sub-sector, and company levels. The CSISG serves as a quantitative benchmark of the quality of goods and services produced by the Singapore economy over time and across countries. This is the CSISG’s twelfth year of measurement.
Customer Satisfaction Index Of Singapore 2018: Q2 Results, Institute Of Service Excellence, Smu
Customer Satisfaction Index Of Singapore 2018: Q2 Results, Institute Of Service Excellence, Smu
Research Collection Institute of Service Excellence
The Customer Satisfaction Index of Singapore (CSISG) computes customer satisfaction scores at the national, sector, sub-sector, and company levels. The CSISG serves as a quantitative benchmark of the quality of goods and services produced by the Singapore economy over time and across countries. This is the CSISG’s 12th year of measurement.
Creating A Customer-Centred Brand, Amira Geneid
Creating A Customer-Centred Brand, Amira Geneid
Research Collection Institute of Service Excellence
Amira Geneid of Zahara discusses how the brand listens to their community to deliver beyond expectations. Zahara is a halal cosmetics line based in Singapore
Designing Small Successes, Edwin Low
Designing Small Successes, Edwin Low
Research Collection Institute of Service Excellence
Edwin Low of Supermama talks about how he’s built his team and the differences between Singaporean and Japanese customers
Foreword [June 2018, Issue 2], Neeta Lachmandas
Foreword [June 2018, Issue 2], Neeta Lachmandas
Research Collection Institute of Service Excellence
In this issue, we speak to 10 small business owners representing a myriad of sectors about their experience and insight into growing their business in Singapore and the region, as well as their approach to customer satisfaction and service excellence.
Selling Service In Retail, Sharon Wong
Selling Service In Retail, Sharon Wong
Research Collection Institute of Service Excellence
Sharon Wong of Motherswork speaks about expanding to China and building brand loyalty with customers and staff.
Pursuing Quality, Zara Salahuddin, Arif Salahuddin
Pursuing Quality, Zara Salahuddin, Arif Salahuddin
Research Collection Institute of Service Excellence
Zara and Arif Salahuddin of Bismillah Biryani exchange views on growing a family business and prioritising product quality.
Investing In Service, Andre Huber
Investing In Service, Andre Huber
Research Collection Institute of Service Excellence
Andre Huber of Huber’s Butchery looks at how family values have formed a cornerstone of their service vision.
Dressing The Future, Christopher Halim, Raena Lim
Dressing The Future, Christopher Halim, Raena Lim
Research Collection Institute of Service Excellence
Christopher Halim and Raena Lim of Style Theory review the importance of appropriate automation and necessary systems in growing a young company.
Customer Satisfaction Index Of Singapore 2018: Q1 Results, Institute Of Service Excellence, Smu
Customer Satisfaction Index Of Singapore 2018: Q1 Results, Institute Of Service Excellence, Smu
Research Collection Institute of Service Excellence
The Customer Satisfaction Index of Singapore (CSISG) computes customer satisfaction scores at the national, sector, sub-sector, and company levels. The CSISG serves as a quantitative benchmark of the quality of goods and services produced by the Singapore economy over time. 2018 marks the 12th year of measurement for the CSISG national study.
Reframing Dining, Hsin Yao Cheng
Reframing Dining, Hsin Yao Cheng
Research Collection Institute of Service Excellence
Cheng Hsin Yao of Picnic explains how he has future-proofed his latest restaurant with technology and design.
Passion Made Practical, Declan Ee
Passion Made Practical, Declan Ee
Research Collection Institute of Service Excellence
Declan Ee of Castlery breaks down the importance of localising brand expansion and the difficulties of scaling customer service.
Customer Satisfaction Index Of Singapore 2017: Full Year Overview, Institute Of Service Excellence, Smu
Customer Satisfaction Index Of Singapore 2017: Full Year Overview, Institute Of Service Excellence, Smu
Research Collection Institute of Service Excellence
The Customer Satisfaction Index of Singapore (CSISG) computes customer satisfaction scores at the national, sector, sub-sector, and company levels. The CSISG serves as a quantitative benchmark of the quality of goods and services produced by the Singapore economy over time and across countries. The fourth quarter results mark the end of measurement for CSISG 2017. Singapore’s 2017 national score was computed using the data collected during these four quarters.