Social and Behavioral Sciences Commons^™

Prison’S Spoilt Identities: Racially Structured Realities Within And Beyond, Nafis Hanif

Research Collection School of Social Sciences

This article begins by seeking an explanation for the solidarity between Malay inmates and guards in perpetrating abusive and discriminatory treatment towards Malay transvestites. In the course of explaining an empirical phenomenon in the Singapore prison, this article has examined Singapore's history and ethnic demography, the ethnic Malay minority's lack of socio-economic development and modernisation vis-a-vis the ethnic Chinese majority, geo-politics, the ideology and strategic choices of the state's political elite and their implications for inter-ethnic interactions between Malays and Chinese. As this article will argue, prison culture, rather than being divorced from larger society, is in effect able to …

Customer Satisfaction Index Of Singapore: Executive Summary 2007, Institute Of Service Excellence, Smu

Research Collection Institute of Service Excellence

The Institute of Service Excellence at Singapore Management University was appointed by the Workforce Development Agency (WDA) to implement and maintain an annual benchmark for service related industries in Singapore. The 2007 Customer Satisfaction Index of Singapore (CSISG 2007) is based on data from a nationwide survey conducted between May 1 and July 23 2007. This survey was designed by the National Quality Research Center (NQRC) at the University of Michigan and modeled after the American Customer Satisfaction Index (ACSI).

Singapore Management University Report To Stakeholders 2008 - 2009, Singapore Management University

Report to Stakeholders

SMU was envisioned as a bold experiment to redefine tertiary education in Singapore. Taking up the gauntlet to bring university education to a new threshold, it challenges itself to become a leading research university known for its innovative pedagogy that produces a different kind of graduate: all-rounded, talented individuals who can think creatively and divergently, filled with business world savvy and strong interpersonal skills yet rooted in social consciousness. The untested ideas of yesterday have become pages after pages of success stories which we continue to celebrate every Commencement in August. Against the backdrop of not only the worst global …

Berita Volume Xxxii, Number 4 (2008), Ronald Provencher

Berita

Table of Contents

Editor’s note... 1

Periodicals...1

Books...7

Conferences, Papers, Manuscripts & Positions…11

Amnesty International...12

Prospectus...12

Research Staff...12

Berita Volume Xxxii, Number 1 (2008), Ronald Provencher

Berita

Table of Contents

Editor’s note... 1

Periodicals...1

Books...7

Conferences, Papers, Manuscripts, Positions .….11

Amnesty International...12

Prospectus...12

Research Staff...12

Berita Volume Xxxii, Number 3 (2008), Ronald Provencher

Berita

Table of Contents

Editor’s note... 1

Periodicals...1

Books...9

Websites...12

Conferences, Papers, Manuscripts & Positions…12

Amnesty International...12

Prospectus...12

Research Staff...12

Berita Volume Xxxii, Number 2 (2008), Ronald Provencher

Berita

Table of Contents

Editor’s note... 1

Periodicals...1

Books...8

Websites...11

Conferences, Papers, Manuscripts & Positions…12

Amnesty International...12

Prospectus...12

Research Staff...12

Technological Change Management Strategies In Asian Small-Scale Businesses: Trends In Singapore, Thomas Menkhoff, Yue Wah Chay

Research Collection Lee Kong Chian School Of Business

Based on survey data on the change management behavior of Chinese small and medium sized enterprises (SMEs) in Singapore, the paper explores how small entrepreneurs are coping with the city-state's turbulent business environment, processes of technological advancement and accelerated change. Differences between so-called opportunistic entrepreneurs and small business ventures are examined. Conceptually, the paper is informed by theories of change management, strategic choice, entrepreneurship and Chinese business. Special emphasis is put on the identification of demographic characteristics of "technological change masters" in Singapore's small business sector so as to gain an understanding of both the dynamism and relative passivity of …

Cost Structures In Defined Contribution Systems: The Case Of Singapore's Central Provident Fund, Benedict S. K. Koh, Olivia S. Mitchell, Joelle H. Y. Fong

Research Collection Lee Kong Chian School Of Business

Retirement systems are increasingly asked to do an ever-better job of enhancing the performance of pension investments. The Singaporean Central Provident Fund permits pension system participants to keep their money in a government-run investment pool, or if they wish, they may select professionally managed unit trusts for their retirement accumulations. Opting for investment choice also exposes members to additional investment costs not charged by the government-managed account. This paper explores the charges levied by the private fund managers and we show that foreign ownership, active style of management and equity/balanced funds tend to be most expensive. We conclude with a …

The Role Of The Board And Its Interaction With The Successor's Human Capital In The Asian Family Enterprise, Soo-Hoon Lee, Phillip H. Phan, Toru Yoshikawa

Research Collection Lee Kong Chian School Of Business

This study examined the human and social capital factors associated with higher post-succession firm performance in family enterprises in Singapore. We also investigated the moderating influence of the board of directors in terms of its service role as stewards of the enterprise. We found that a successor's industry experience and diversity of network ties were positively associated with firm performance and boards that focused their role as advisors to the successor enhanced post-succession firm performance.