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Full-Text Articles in Social and Behavioral Sciences
Reference Mode Preferences Of Community College (Two-Year) And Four-Year College Students: A Comparison Study, John Carey, Ajatshatru Pathak
Reference Mode Preferences Of Community College (Two-Year) And Four-Year College Students: A Comparison Study, John Carey, Ajatshatru Pathak
Publications and Research
Objective – The purpose of this study was to examine the reference service mode preferences of community college (two-year) and four-year college students. Methods – The researchers administered a paper-based, face-to-face questionnaire at two institutions within the City University of New York system: Hunter College, a senior college, and Queensborough Community College, a two-year institution. During the summer of 2015, the researchers surveyed 79 participants, asking them to identify their most and least preferred mediums for accessing library reference services. Results – Nearly 75% of respondents expressed a preference for face-to-face reference, while only about 18% preferred remote reference services …
Applying Information Competency To Digital Reference, Lisa A. Ellis, Stephen Francoeur
Applying Information Competency To Digital Reference, Lisa A. Ellis, Stephen Francoeur
Publications and Research
Presented at the 67th IFLA Council and General Conference (2001), this paper presents a case for applying information competency (IC) standards to digital reference services at academic libraries. Practical reasons for applying standards or guidelines to e-mail and online chat reference services are given with some insight to the nature of digital reference interactions. The standards that arose from the information competency movement in academic libraries are described and offered as a touchstone for planning and designing digital reference services. The paper concludes with preliminary ideas for how IC standards could be applied to the provision of digital reference.