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Social and Behavioral Sciences Commons™
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Full-Text Articles in Social and Behavioral Sciences
Sustaining A Community Of Change: Using Systematic Staff Training To Influence Culture Shifts In The Workplace, Lauren O. Newton, Stephanie M. Lee Weiss
Sustaining A Community Of Change: Using Systematic Staff Training To Influence Culture Shifts In The Workplace, Lauren O. Newton, Stephanie M. Lee Weiss
Lauren Newton
Learning commons, discovery tools, tablet checkout, and SMS reference are mostly standard practice for academic libraries, but is it second nature for our library staff in public services to manage these services? Academic libraries have shifted from repositories of materials to centers of innovation and community-based learning. Many of our services have changed to accommodate this shift but not all of our staff have adapted, either because of technological wariness or resistance to change. Our answer is a systematic, continuous program of professional development for everyone who works on a service desk, including librarians, paraprofessionals, and student workers.
Over the …